Paradise Beach Residence - Ultra All Inclusive in Sveti Vlas

Hotel is in a fantastic location even though it is quiet. On check in the reception staff were not very helpful as to where the room was etc and not very informative as to how to get to places etc outside of the hotel. The Nessebar ferry leaves from the hotels beach but none of the reception staff knew or would say how to get to the jetty or the price of it even though they advertise the ferry within the hotel. The man that gave out the towels was much more informative and really helpful. He always said good morning etc and passed the time of day with you no matter how busy he was.The room was cleaned reasonably well but probably because we did a lot of it ourselves. The food was ok but trying to get any was not always worth the barging and pushing about that the Russian guests seemed to deem ok to do to you to make sure they didn’t have to queue like polite people did and wait their turn. Often we ended up with only salad as it saved the hassle. The bar lad in the Joy bar Bramin was fabulous as was his colleague and actually took the time to speak and make an effort to get to know us. Cleaning and restaurant staff should have spent more time working and less on their mobile phones which may have made a world of difference to our experience. Over all due to the location and the hotel building this has so much potential but certainly not 5 star service or cleanliness but if managed properly could have been. Maybe less Russian people and more mixed Europeans may have made a big difference too.

This is the first holiday I’d booked to go away with my Mother for a few years and given the alleged “Ultra inclusive” status, we went ahead and booked. On arrival, we were met by unhelpful reception staff who stated we didn’t need an extra room key, but had given another Bulgarian couple 2 keys. We didn’t think much of it at the time. Room was basic, views lovely however. AC worked but the electrics tripped most days preventing the lights from working. The bedding was dirty, mattresses filthy and my mother and I often got bitten. The bathroom was not cleaned as often as it should have been, rarely did we have towels changed. Basic job most days but thankfully we aren’t messy pups! We had bottled water given to us every day, which was good because for an ultra inclusive that’s all we were given in the mini bar. The beach itself is lovely but like every other review you have to pay for use of the umbrella and sunbeds separately. Very poor for ultra all inclusive. I find myself saying that often! The pool itself is fine, but there is rubbish around the poolside which is often left and not cleaned or maintained. Wasps around the drinks section and the bar itself around the pool is not clean either. Gym you have to pay for daily, so if you were there for a week you’re looking at around £35 for the 7 days use, being gym users ourselves, this was hugely disappointing. The staff are unhelpful generally and we found we were often spoken to poorly and/or not given the time of day. Whether they didn’t understand English or not we don’t know, but it was apparent to us that we were being treated massively differently. Which is a shame, we are definitely far too polite in England that’s for sure! The only members of staff who were helpful was the towel man who gave us directions on how to get to the boat across to Nesebar, always greeted us in the morning and was a pleasure to talk to and Bramon the young lad at the bar, who took time to speak to us and often brought drinks to us and played games. Overall, a very sad state of affairs at this hotel. Lack of entertainment and the animation team were less than to be desired. Lack of enthusiasm generally and very unsure what the staff across the hotel were being paid to do given that they spent all of their time on their mobiles instead of addressing the needs of the guests. I’m not usually one for writing reviews, but as a 30 year old, sociable female who wanted a “luxury” type relaxing break, this was sadly, very disappointing and I’d advise others to consider going closer to Sunny Beach, especially if you wanted the atmosphere, working lights, variety of food and a better sense of inclusion. Or pay more and go further afield for proper luxury. The potential for this hotel is massive but the staff need to step up, be more professional and take pride in where they work. Too many staff, not a lot being done.