Slavyanska Beseda Hotel

Overall Rating: 1/5 Stars

My recent stay was severely hampered by a series of operational inefficiencies and unacceptable maintenance issues that significantly detracted from the experience. While I value friendly service, the pervasive issues outlined below require immediate management attention.

1. Check-in Experience and Delays

The initial check-in process was inefficient and poorly managed. Upon arriving at 1:00 PM, I was correctly informed that check-in started at 2:00 PM. However, when I returned at 2:45 PM, I experienced a subsequent delay of approximately 20 minutes due to staff managing a shift change and break schedule. This secondary, unnecessary wait made for a frustrating start to the stay.

2. Room Environment and Cleanliness

The assigned room had a strong and pervasive odor of stale cigarette smoke, indicating a potential failure in deep cleaning protocols. When reported, the only solution offered by management was to open the window. Despite keeping the window open for two full days, the odor persisted, making the room environment unacceptable.

3. Maintenance and Functionality Failures

The room presented multiple critical maintenance issues:

Climate Control: The air conditioning unit was non-functional. I was forced to request and use a portable space heater from reception, which is an inadequate and inefficient solution for proper climate control.

Electrical Issues: The room's electrical power initially required multiple attempts before being successfully switched on.

Plumbing Issues: The bathroom drainage was severely obstructed, causing water to pool and overflow during showering/washing. Furthermore, there was a persistent and foul odor, consistent with sewer gas, emanating from the bathroom area.

4. Reservation Inaccuracy (Bedding)

As a solo traveler, I had specifically reserved a room with a large single bed. Instead, I was assigned a room with two separate twin beds. A further complication was that these mattresses were overly worn, sagging significantly in the middle, which made it impossible to push the beds together to form a comfortable sleeping arrangement.

Conclusion:

The accumulation of these issues—from delayed check-in and poor room air quality to critical maintenance failures in plumbing and climate control—demonstrates a clear lapse in standard hotel management and upkeep. I strongly advise future guests to confirm all room conditions prior to booking.

Cheap hotel, but the standard is also poor: Dirty rooms, dirty hallway, staff who doesn't care about customer service. Noisy guests in the middle of the night. No laundry service, even though it is advertised in the elevator.

Rooms are a bit out of date and just dirty. Century old dust everywhere, stains on the bed and walls. Bathroom is okish but with mold on some surfaces. During our two days stay we found coackroaches, dead, but it was horrifying (see photo with the window frame). On the other hand price is low and service speaks in English.