Aris Hotel in Sofia

A disaster of a hotel
The bath tub leaks, after showering, the bathroom is full of water.
Forget about the internet in the room because there is none.
The pictures that exist are not real.
The bedspread on the double bed is short, so as soon as you lie down it pulls back and you sleep on a dirty mattress.

TLDR: Cramped parking, rude and potentially scamming reception, cramped and hot rooms, mouldy, wet, and leaky bathrooms, 0/100 WOULD NOT RECOMMEND

Parking is extremely difficult if not nearly impossible as the hotel is situated in a tight one way street, we had to go to the front desk of a separate hotel to ask for the barrier to their parking to be opened as apparently the hotel shares its parking with the hotel across the street.

Reception was awful, the woman at the counter accused us of paying with a card that didn't work even though we had already booked beforehand and forced us to pay again for rooms we already had booked. Not only did she force us to pay again, but she was extremely rude and kept shouting over us and telling us to not start arguments even though we were quiet and respectful the entire time.

Room itself was small, cramped, with a view of the backs of blocks and houses. The air conditioning in the room did not work so it was boiling. The bathroom had a mouldy ceiling, the shower leaked all the time, and the water went everywhere, making the entire bathroom wet.

Overall a terrible experience, got out as fast as we could the next day and don't ever plan to return. WOULD NOT RECOMMEND.

This hotel is absolutely terrible. The reception staff are extremely rude and unprofessional. The rooms are dirty, the sheets and pillows are filthy and never changed, and there are even insects in the room. It’s clear that cleanliness is not a priority here. If I could give zero stars, I would. I strongly advise against staying here