Holiday Inn Resort Sanya Bay by IHG in Sanya
✅ Exceptional butler service with personalized attention and proactive communication, highlighted by multiple guests. ✅ Extensive free children’s activities including go-karts, indoor playground, mini-trains, cupcake making, and crab digging. ✅ Clean and comfortable rooms with double-paned windows and noise-canceling earplugs, resulting in good sleep quality even near the airport. ✅ Helpful and friendly staff, including housekeeping that provides thoughtful gestures like bottled water and identification during cleaning. ✅ Convenient facilities such as free parking, free Wi-Fi, and a heated kids’ pool with scheduled bubble activities. ❌ Some guests noted the beach opposite the hotel was not very clean and had strong waves. ❌ A minor complaint about a limited number of washing machines in the laundry area. ❌ One mention of bedding feeling slightly damp at night, which was resolved by airing out.
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Description
Holiday Inn Resort Sanya Bay by IHG is a four-star family-oriented hotel built in 2004 and renovated in 2019. It offers 322 rooms across two buildings, including suites with up to three bedrooms and ocean or pool views. The hotel features a large outdoor pool with free sun loungers and umbrellas, two restaurants offering buffet and à la carte options, and several bars including a lobby bar with pool views. Families will appreciate the dedicated kids’ club, playground, and a variety of free children’s activities such as go-karts, mini-trains, and baking classes. Additional paid amenities include a spa and wellness center with talasso treatments, tennis courts, and water sports on the nearby beach. The hotel enforces a no-smoking policy inside rooms and requires a deposit upon check-in. Free Wi-Fi and parking are available throughout the property. The attentive butler service mentioned in multiple guest reviews enhances the personalized experience.
Location
Situated on Sanya Bay, the hotel is just 100 meters from a public sandy beach, separated by a small road. It lies 14 km from downtown Sanya and only 10 km from Sanya Phoenix International Airport. The famous Tianya Haijiao park, also known as the “Edge of the World,” is a 15-minute drive away. Nearby dining options include Lingnan Suiyuan Chinese Restaurant (72 m) and New York Meile American Bar & Grill (173 m). The hotel's location offers convenient access to beach and city attractions while maintaining a relatively quiet environment despite its proximity to the airport.
Tips
- If traveling with children, pre-arrange butler service to enhance your stay with personalized assistance and activity bookings.
- Bring swimwear and essentials for the beach, but note the public beach is just across a road.
- Consider requesting a room with ocean view on a higher floor for quieter nights, especially if you are sensitive to airport noise.
Policies and conditions
- Guests Accepted: Guests from all countries/regions are welcome at this property
- Child policies: Children of all ages are welcome at this property. Children between 0 and 11 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western, Chinese Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, JSB, UnionPay
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Vending machine
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Transfer services
- English
- Multi-language staff
- Chinese
- Tour assistance
- Sun Deck
- Parking
- Parking nearby
- Garage
- Water park
- Swimming pool
- Outdoor pool
- Water fun
- Pool facilities
- Beach/pool towels
- Public beach
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Diving
- Tennis court
- Fitness facilities
- Gym
- Spa
- First Aid Kit
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
From the beach 2 min. The beach is public, sand.
The distance to the sea is 170 meters
Video: Holiday Inn Resort Sanya Bay, an IHG Hotel, Sanya, China
Map
Reviews
* **Facilities:** The facilities were great and all worked perfectly. We didn't encounter any issues. There was plenty to keep the kids entertained, even though some areas were under maintenance, it didn't impact our overall enjoyment.
* **Cleanliness:** The room was spotless, which made us feel very comfortable. There were no strange odors. The only minor issue was that the bedding felt a bit damp at night, but after airing it out ourselves the next day, it was much better.
* **Environment:** The location is very convenient, and the surrounding area is pleasant. It was easy to get to the beach.
* **Service:** The front desk was very efficient. Perhaps because we arrived later, check-in was incredibly smooth.
Hygiene: Very clean.
Environment: Very good, not far from the beach, only a few minutes away.
Service: The butler was very proactive and responded quickly to requests. The experience was excellent.
I also want to give a special shout-out to our butler, COCO! From pre-arrival communication to check-out, she was incredibly attentive throughout our stay. Since we were traveling with elderly parents and children, COCO not only arranged a room with an amazing view for us in advance but also patiently answered all our questions.
Everyone at the hotel was so welcoming and prioritized the kids' experience and service – the kids are king here! There are lifeguards at every pool who are incredibly vigilant, never taking their eyes off the swimmers for a second. The concierge department was very responsible with package delivery, meticulously logging every item.
Everything for the kids was free. They could play as much as they wanted in the indoor play area, which even had medical staff and disposable socks. My child didn't want to leave and was crying, and the medical staff immediately came over to ask if my child was feeling unwell.
The housekeeping was also spotless. When the cleaners saw my child drinking formula, they provided plenty of bottled water and even showed their identification before starting to clean.
The butler was practically instantaneous in their responses, fulfilling every request. I truly didn't expect such responsiveness – they were faster than a blink!
From the thoughtful butler service to the wide array of children's activities, every detail was satisfying. Next time we visit Sanya, we'll definitely choose this place again and look for Nicky to help us with arrangements!
Cafe and Restaurants near hotel
Frequently asked questions about Holiday Inn Resort Sanya Bay by IHG
Are pets allowed at Holiday Inn Resort Sanya Bay?
Pets and service animals are not allowed at this hotel.
What types of rooms are available at this hotel?
Room types include Standard room, Standard Quadruple room, Standard Double room, Upgrade Standard room, Premium Quadruple room with ocean view, Premium Quadruple room with pool view, Premium Quadruple room with sea view, Premium High Floor Quadruple room with ocean view, Premium Kid Theme Quadruple room with pool view, Premium Double room with ocean view, Premium Double room with pool view, Premium High Floor Double room with ocean view, 3 Bedrooms Suite, 3 Bedrooms High Floor Suite with ocean view, 1 Bedroom Quadruple Suite, 1 Bedroom Quadruple Suite with sea view, 2 Bedrooms Quadruple Suite, 2 Bedrooms High Floor Quadruple Suite with ocean view, 1 Bedroom Kid Theme Quadruple Suite, and 1 Bedroom Double Suite.
Is there a beach nearby and how far is it?
There is a public sandy beach located approximately 100 meters from the hotel, separated by a road.
Does the hotel provide facilities for children?
Yes, the hotel has a children’s playground, kids’ club (ages 3-12, parents must be present), and paid nanny services. Many children’s activities are free.
What is the check-in and check-out time at this hotel?
Check-in is from 15:00 and check-out is until 12:00.
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