Mandarin Oriental, Sanya in Sanya
✅ Butler service repeatedly described as attentive, thoughtful, and proactive, with specific mentions of staff like Elena, Maggie, Alaia, Celia, and Rita providing personalized care and thoughtful gestures. ✅ Guests praise the stunning natural environment, including spectacular sea views from rooms, the beautiful beach, and lush hotel grounds with rolling hills and lawns. ✅ Breakfast receives high marks for quality and variety, particularly the lobster wontons, durian soufflé, and Wagyu pho. ✅ Public areas and overall hotel design are noted as beautiful and very photogenic, ideal for photography enthusiasts. ✅ Facilities such as the 24/7 gym, multiple pools, including a children's pool and water slide, and a range of water sports contribute to guest satisfaction. ❌ Some guests report dated room furnishings and basic minibars, with occasional maintenance issues like noisy air conditioning, weak toilet flush, and loose power outlets. ❌ One guest experienced booking confusion regarding complimentary water activities, requiring follow-up to correct billing errors. ❌ A few guests noted occasional lapses in communication and service speed, such as delayed responses to requests during breakfast or check-in. ❌ The largest pool and water slides were under maintenance during one visit, limiting access to some recreational facilities.
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Description
Mandarin Oriental, Sanya is a luxury 5-star resort established in 2009 and renovated in 2018, situated on Coral Bay's eastern shore near Dadonghai Bay. The hotel features 296 rooms spread across eight multi-story buildings, 15 two-story cottages, and 15 two-story villas, including options like Pool Villas with ocean views and Double Suites. Guests enjoy a private sandy beach just 50 meters away, with free sun loungers, umbrellas, and towels. Facilities include four restaurants offering international and regional cuisines, a Tea House, and a lobby bar. The resort caters to families with a kids' club, playground, and multiple child-friendly amenities. Wellness options include a spa, sauna, jacuzzi, and a 24/7 fitness center. Business travelers can utilize six conference rooms accommodating up to 400 guests. Butler service is highly praised for attentiveness. Wi-Fi is complimentary in public areas, and parking is free. Mandarin Oriental, Sanya blends scenic hill and ocean views with comprehensive facilities for a quiet, nature-filled, and comfortable stay.
Location
The hotel is located on Yuhai Street in Sanya, China, on the eastern coast of Coral Bay. It is approximately 17 km from Fenghuang International Airport (SYX). The private sandy beach is only about 50 meters from the main hotel buildings, with the farthest building around 1,500 meters away from the shore. Nearby dining includes Haijiaoxuan Restaurant 185 meters away and Shuixie Western Restaurant at 192 meters. The resort lies close to Dadonghai Bay, providing guests with easy access to both natural scenery and urban amenities in Sanya's city center.
Tips
- Reserve a table in advance for the sunset restaurant to secure the best seats.
- Take advantage of the butler service by informing them of your needs early, as they are known for excellent personalized assistance.
- Use the hotel’s shuttle service to navigate the large property comfortably, especially during the hotter parts of the day.
Policies and conditions
- Guests Accepted: Guests from all countries/regions are welcome at this property
- Child policies: Children of all ages are welcome at this property. Children between 0 and 12 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is CNY 2,000.00 (approx. US$293.73) per room.
- Pets: Pets are allowed Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, JSB, UnionPay
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Smoking areas
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Outdoor furniture
- Non-smoking rooms
- Room service
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Locker
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Airport transportation
- Car rental
- Transfer services
- Russian
- English
- Multi-language staff
- Chinese
- Tour assistance
- Billiards
- Sun Deck
- Ping-Pong
- Parking
- Free Parking on Premises
- Water park
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Heated swimming pool
- Public beach
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Snorkelling
- Fitness facilities
- Gym
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!
The distance to the sea is 90 meters
Video: Mandarin oriental sanya
Map
Reviews
1. Before checking in, I called to specifically request an extra duvet for our family room, which was confirmed by the front desk upon arrival. However, the room was empty. I ended up having to ask the turndown service attendant for one.
2. The only power outlet on one side of the bed was completely loose, the air conditioning was incredibly noisy, and the toilet flush was very weak. We had to call maintenance the next day. They provided an extension cord for the outlet, but the AC and toilet didn't improve much.
3. Our Ctrip booking included a complimentary water activity for two. I called to book a snorkeling session the day before, only to be told there was no record of my reservation when we showed up. They also charged it to our room bill. I only got a refund for the 'Recreation' charge when I specifically asked about it during checkout.
4. During breakfast, I asked a staff member if they could bring in a non-food delivery for me. They hastily replied, 'Please wait a moment,' and I never heard back for over an hour.
Aside from those issues, Sanya Mo was quite good 👌.
On the positive side, the Black Pearl restaurant and the spa staff were exceptionally warm and welcoming. They were among the few places where staff actively greeted guests.
The hotel rooms are a bit dated, but still acceptable. They even helped decorate for our anniversary. We stayed on the first floor of the Seaview Pavilion, and stepping out the door brought us right to the sea – the views were incredible! My only regret is that, perhaps because it's the off-season, the largest pool and slides were under maintenance and closed. I was really looking forward to using them! 😭
The photographer was amazing at guiding us: they communicated about the style beforehand, taught us poses, and found the best angles. Even someone shy like me felt totally comfortable.
There was a great selection of outfits (including traditional Dai clothing), the makeup artist was patient and consulted with us on our looks, and the photo selector was both professional and thoughtful.
The Mandarin Oriental Sanya, Coral Bay boasts a unique location, with its own private bay. Every corner of the hotel offers a beautiful view!
It's one of the most renowned luxury resorts in China. The MO brand itself is exceptional! There are many beautiful women at the hotel, just as many as at The EDITION! Haha.
The hotel's restaurants are also fantastic. The Coral Lounge is famous, and the evening BBQ buffet is one of Sanya's specialties, offering sea views, baby lobsters, and durian – all-you-can-eat!
Beautiful people, delicious food, and stunning scenery – it has all three!
My hotel butler, Rita, provided incredibly thoughtful and warm service! She left a deep impression on me! She made this vacation even more perfect and comfortable! I'll definitely look for her again next time I stay!
Room facilities: Well-equipped, though slightly dated.
Breakfast: Rich and delicious, the best buffet restaurant in Sanya. The lobster wontons, Wagyu pho, and durian soufflé are the three absolute must-tries for breakfast. Highly recommended.
Value for money: It's a luxury resort, so value for money isn't really a consideration.
Bed: Comfortable.
This hotel is particularly great for photo ops; it's very photogenic. The tennis court is also beautiful! All in all, an excellent resort!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Mandarin Oriental, Sanya
What types of rooms are available at Mandarin Oriental, Sanya?
Room types include Double room with ocean view, Deluxe Double room with garden view, Terrace Double room, Double Suite with ocean view, Family Double Suite with garden view, Tropical Double Suite, Pool Villa with ocean view, Coral Bay Deluxe Villa, South China Sea Pool Villa, With Plunge Pool Double Pavilion oceanfront, Ocean Breeze Double Pavilion, and Pool Double Pavilion.
Is there a private beach at the hotel, and how far is it?
Yes, the hotel has a private sandy beach located approximately 50 meters from the main buildings, with free sun loungers, umbrellas, mats, and towels. A shuttle service to the beach is available at no charge.
What children’s facilities does the hotel offer?
Facilities for children include a kids' outdoor pool, kids' club, playground, high chairs in the restaurant, cribs and strollers available on request, a children’s menu (paid), and babysitting services (paid).
Are pets allowed at Mandarin Oriental, Sanya?
Pets are allowed, but guests should contact the property directly for details regarding fees and policies.
What dining options are available on-site?
The hotel features four restaurants: Pavilion (international cuisine, breakfast 06:30-11:00), Fresh (Western cuisine, Tue-Sun 18:00-22:00), Yiyang (Cantonese and Hainan cuisine, 11:30-14:30 and 18:00-22:00), Mee&Mian (Chinese noodles, 11:30-17:30). Additional options include a lobby bar and a Tea House open until midnight.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 251 USD The best time to book is August 7, with rates starting from 237 USD










































































