Pan Pacific Hotel in Tianjin

I rarely leave bad reviews, even though I stay in hotels often. Compared to other hotels in a similar price range, this one's facilities and services are overpriced.

First, the staff at the hotel's pool and fitness center seriously need some customer service training. I chose this hotel specifically for my child to swim. The rule about children needing adult supervision is standard and completely understandable for safety. On the first day, everything was fine, and the staff were great. However, on the second day, after my child was already changed and ready to swim, an elderly staff member at the entrance refused to let us in. He insisted it was a rule. I explained that we had swum the day before, that my child could swim, and that I would be supervising. He remained adamant, acting like a bureaucrat, as if he owned the place and we were begging him for a favor. His attitude was terrible, and he even had the nerve to tell me to 'be polite.' The hotel really needs to train its staff better on their own policies.

Second, the room hygiene is frankly subpar. The tiles around the bathtub were practically falling off, and the corners were very dirty. Trash in the public elevator remained there from our check-in until we left.

However, I'd like to thank Manager Du in the lobby. After I explained the situation, he was very proactive in understanding, following up, and providing feedback.