The Peninsula Beijing in Beijing

Our recent stay at The Peninsula Beijing was nothing short of exceptional, setting a new standard for luxury and personalized service. From the moment we arrived in Beijing to our departure, every detail was meticulously handled, making our trip truly memorable.

The seamless airport transfer service was our first introduction to the hotel's impeccable hospitality. A staff member was waiting for us as we disembarked, guiding us through immigration and baggage claim before escorting us to a private car. This thoughtful gesture, arranged by the hotel, immediately put us at ease after a long flight.

Upon arrival, we were whisked directly to our room for a private check-in, and the hotel graciously accommodated our request for an early arrival at 10 a.m. The room itself was a masterpiece of design and functionality. Every amenity was thoughtfully placed, and the layout of the space was both elegant and practical, making our stay incredibly comfortable.

The hotel's prime location, just a short stroll from the APM Mall and Wangfujing Street, was perfect for exploring the city. However, it was the personal touches that truly set The Peninsula Beijing apart. The welcome macarons were a delightful treat, and we were deeply touched when the staff, noticing how much our son enjoyed them, thoughtfully prepared an extra plate for him.

Furthermore, the staff's kindness and attention to our five-year-old son were heartwarming. They went out of their way to provide him with games and activities, ensuring he had a fun and engaging stay. This level of care and consideration for their youngest guests is a testament to their commitment to family-friendly luxury.

To top it all off, we were granted a late check-out at 7 p.m., allowing us to relax and enjoy our final day without any rush. Our experience at The Peninsula Beijing was, without a doubt, an excellent one. We wholeheartedly recommend this hotel to anyone seeking a truly luxurious and personalized stay in Beijing.

The room layout is well-designed, and being all-suite, it doesn't feel too old. The bedding is comfortable, and the smart controls are convenient. Service is prompt and polite. There's turndown service, which adds to the hotel's upscale feel. A minor drawback is the small front desk, and both the breakfast environment and food could use improvement. Many international guests stay here, and there are high-end luxury stores downstairs. The carpeted rooms could be cleaned more thoroughly, and I was startled when a staff member opened my door without knocking. The air conditioning is excellent, there's no kettle, but the bathtub design is comfortable. Overall, it's pretty good, and I've ticked it off my list. The bellman service is timely, and check-in/check-out is efficient. It's very close to Wangfujing Pedestrian Street, making shopping convenient.

The hotel front desk staff were warm and professional, making the check-in process very efficient. The room was spotless, the bedding soft and comfortable, and the soundproofing was excellent, ensuring a peaceful night's sleep. The breakfast offered a rich variety of delicious options. The location is superb, with convenient transportation nearby. I will definitely choose this hotel again next time.

Everything was amazing. Room was clean and service was good! Will stay again. Thank you

The location is excellent, with convenient transportation and easy access to dining, entertainment, and shopping. The hotel offers all-suite rooms, and we even got a room upgrade. The service was fantastic, and the breakfast was delicious. It's definitely my top choice for a hotel in Beijing.

The hotel's location, service, room cleanliness, and layout (separate walk-in closet, separate desk, dining table, etc.) are the best I've encountered among all the hotels I've stayed at. I highly recommend it! (And I've stayed at Rosewood, Four Seasons, Ritz-Carlton, Waldorf Astoria, Fairmont, Hilton, InterContinental, Conrad, Mandarin Oriental, Sheraton, and many more...)

Our family came to Beijing for a Spring Festival trip. The environment is great, the service is excellent, and transportation is very convenient. It's super close to Tiananmen Square, Wangfujing, and the Palace Museum. Highly recommended!

The environment is very clean, and anything I requested was delivered quickly. There's even a small TV in the bathroom, so you can watch shows while taking a bath! The 300 RMB spa voucher was a great deal.

Just checked out of the Four Seasons Hong Kong and returned to Beijing. My flight was late, so I thought I’d spend a night at the Peninsula Beijing, which many have praised, before heading home. I frequently use the pool and gym there, so my expectations were very high, but the stay was surprisingly disappointing! It was a stark and striking contrast to the Four Seasons Hong Kong…

**Highlights:**
Room layout, 1.7m deep pool, breakfast, and service from some staff members.

**Lowlights:**
1. **Outdated decor and facilities.** Various 'pseudo-smart' devices led to a lack of user-friendliness and comfort. The bedroom curtains didn't close properly, and as it was an east-facing room, the first rays of sunrise hit before 7 AM, disturbing sleep. The mattress already had two noticeable dips. The vanity table and an old hairdryer were in the walk-in closet. The toilet was also an old model, and the showerhead felt equally antique. The seemingly sturdy guest room door couldn't block out the laughter and chatter from the opposite room, indicating poor sound insulation. After turning on the hot air conditioning, a strange, spooky rattling sound, likely from leaking pipes, started, forcing me to turn it off… 'Old money' doesn't equal 'old and outdated'. The Peninsula Beijing seems to misunderstand 'old money', perhaps catering more to guests from smaller cities who are easier to impress.

2. **Confusing room details.** There was no mouthwash, a basic toiletry, in the room, and the water stains on the toothbrush cups also showed their age… Even stranger, the desk had a printer but no kettle. There were tea sets and green tea – are guests expected to cold brew them?! I called, and they said anything could be delivered to the room, but do these luxury hotels deliberately omit regular provisions?

3. **Welcome fruit lacked sincerity.** It was seasonal but felt like an obligation rather than a genuine welcome. Three Fuji apples? With an explanation written beside them? This felt like the kind of fruit an Atour Hotel would offer… Seasonal fruits could have included blackberries, raspberries, and strawberries, especially during Chinese New Year. At the very least, tangerines symbolizing good fortune should have been offered!

4. **Inconsistent service.** From the stiff, almost challenging questions during check-in to the meticulous and thoughtful care during check-out, it was a 'floor to ceiling' experience. The breakfast staff were also excellent and well-trained. The concierge staff were relatively proactive but lacked attention to detail. Some suitcases weren't multi-directional, only designed to be pulled in one way, but they were still roughly dragged in three other directions. Sigh… The service industry in the North, especially in Beijing hotels, really needs to learn from the South. It often feels like guests are begging to stay at their hotels, rather than the hotel prioritizing guest happiness and comfort. If that's the case, they might as well close down and stop trying to make money from guests.

In summary, if I hadn't used over a hundred thousand Trip.com points to offset the room fee, the roughly 3000 RMB price would have been extremely poor value for money. If the hotel were to further update its facilities and improve its overall service level, capability, and willingness, I might consider staying again…