Kerry Hotel, Beijing in Beijing

The service was very thoughtful. Although they couldn't upgrade our room, they still sent a bottle of red wine for our anniversary. The room facilities were a bit ordinary, but the location near Guomao was extremely convenient. Breakfast was a bit average.

Having stayed in countless hotels, this time my main impression was that the hardware has significantly deteriorated. Although I know Shangri-La maintains their properties meticulously, issues like the faulty door lock indicate it's definitely due for a major renovation. The light meals at the Horizon Club have also declined. Having witnessed the hotel's growth, I sincerely hope to see improvements and that it continues to get better!

location is good but facing a business building, the room is very clean and service is good. Breakfast is good as well.It actually connected to another mall in the BCD area which is quite convinence.

The concierge in the lobby was very professional and the front desk processed check-in quickly. Although some of the room facilities are a bit dated, the bedding was very comfortable. The bathroom amenities were nice to use. For an executive room, it would have been even better if the bottled water provided was mineral water. The food and drink selection at the executive lounge was good, and the service staff were very warm and attentive. It takes a bit of time to get to the subway from the hotel, so if you have luggage, I'd recommend taking a taxi for more comfort. Despite being an older hotel, the overall service details totally live up to a five-star standard. Most importantly, the view from the room is truly amazing, directly facing the CCTV tower – a truly unique experience!

The hotel boasts excellent facilities, is well-equipped, and centrally located. Highly recommended! The breakfast was also very good.

Although it's not a brand new hotel, the facilities and cleanliness are still quite good. Thumbs up for the gym! My only complaint is the breakfast – it's honestly the worst five-star hotel breakfast I've ever had. There was barely anything, and the quality was terrible, truly hard to describe. Paying over 500 for breakfast for two adults and one child, it felt more like a 5-dollar meal. I'm so annoyed, it ruined all the good impressions I had about everything else.

Family Fun | 2 Adults & 1 Child - Adventure Park Access (during stay): Not bad at all! 😄😄😄

Rachel, Seanna, Clara, Leila, and Michael at the Kerry Hotel were all excellent. They provided attentive service, the room was great overall, and the food was also very good.

I wonder if the staff handling Ctrip bookings understand the hotel's motto: 'A love letter to the city.' Every interaction with a customer reflects how welcomed hotel guests truly feel. Even with a great stay, if a guest notes an early arrival, copying and pasting a response about full-day charges from X to X o'clock and half-day charges from X to X o'clock is simply wrong and inappropriate. (In this situation, I just canceled. 😑 It's not like Beijing doesn't have other resort hotels.) It's disheartening and unprofessional. Aside from a staff member whose English name was 'Huang something,' the entire communication process lacked any international standard. It was cold, indifferent, and they couldn't be bothered to do a little extra. I suspect the people processing Ctrip orders hate their jobs. What I remember most vividly is a previous booking where, due to a minor note, Ctrip called me twice to relay the hotel's requests. I angrily complained, and that's why there wasn't a third call. Your reservation handling truly leaves a lot to be desired. To say it's unwelcome isn't quite right; it's more like a letdown. It feels like they treat guests like employees, responding like they're reciting from an employee manual. The service at the executive lounge, however, was as thoughtful and consistent as ever. The male staff members are familiar faces and speak excellent English; the female staff rotate frequently. The bathtubs on the executive floor need renovation. And please don't give me a room ending in '3' next time. The iced latte at breakfast was very good. I will continue to frequent the executive lounge and monitor the reservation department's attitude. I'll complain if necessary, after all, going to a hotel on the weekend should be enjoyable. Housekeeping efficiency is extremely high.