Hotels in Kunming

A great hotel – it's spacious, the ambiance is lovely, and the breakfast is good too. The service is excellent, and the rooms are clean and comfortable.

This was my first stay at this hotel. I chose it for my trip to Yunnan, and I must say the room was clean and well-maintained. It was a really great experience.

The room was clean and tidy, and the housekeeping service was excellent. The facilities were comprehensive, and having a restaurant on the second floor was incredibly convenient. They even offered brown sugar ginger tea and aged Pu'er tea in the lobby, which was a lovely warm welcome as soon as you stepped in. Many thanks to the hotel staff for their warm hospitality.

Completely exceeded my expectations! I booked it initially for its proximity to the wildlife park, but my child absolutely loved it. After visiting the kids' play area, we extended our stay for another two nights. The service from all the staff was incredibly warm and attentive, going above and beyond their training and duties. The ginger tea and Pu'er tea in the lobby were also delicious; I made...

I booked this room for a friend, extending their stay. The room itself was quite nice, spotless everywhere, and they even provided complimentary fruit. The toiletries were excellent, and the air conditioning in the room was fantastic. The bedding, sheets, and pillows were all very soft and comfortable. I also got two breakfast cards, which was a great bonus!

Booked this for a friend who extended their stay. The room was really great, the AC was wonderfully warm, and they even brought complimentary fruit. The toiletries were excellent, the bed was very soft, and the bedding was super comfortable.

It’s a nice hotel close to our customers close to many shops. Good clean room and nice bed. With a wonderful breakfast.

The hotel's on-site manager, Manager Zhu, provided very good service. He contacted the guests in advance to arrange rooms and fruits. The hotel environment is good and the service is professional. I will come often in the future.

Hotel services is good, just the location a bit far from city

Incredible breakfast with dozens of things to choose from in a beautiful dining room with large glass windows overlooking a garden. Staff were very eager to help, though only the concierge spoke good English. The room was very large with a good bed and large bathroom. Very clean and comfortable. As with other hotels we visited in China, we occasionally smelled some cigarette/cigar smoke in the (non...

Nove location near metro, large room,. Breakfast is Special very large variety, from western to northern and southern chinese cuisine. Helpful when asking for a carton box it was delivered with a few minutes with tape and scissor.

Staff were supportive and have tried to help me as possible as they could.

I stayed here during my layover in Xishuangbanna, right next to the train station. It was alright, very convenient for catching a train, especially if you're in a hurry. My only gripes are that there's no laundry room and no apartment suites, which made washing clothes a bit difficult.

The hotel is located in the city center, 3 kilometers from Kunming Ancient Town, about a 40-minute walk. It takes half an hour by taxi to Dounan Flower Market. The hotel lobby is quite beautiful, and the rooms are clean and tidy. We booked a connecting family room to easily look after our elders.

The hotel's location is excellent, just a ten-minute walk from Kunming Station, and there's a direct connection to the airport via Line 2 and Line 6. The rooms are exceptionally clean and soundproof, ensuring a quiet stay. I'll definitely stay here again next time I'm in Kunming.

The service was excellent! The front desk, restaurant, housekeeping, and baggage staff were all proactive in greeting us, and were incredibly warm, polite, patient, and thoughtful. The location is great, very close to Kunming Station, and within walking distance. The weekend dinner buffet was rich and varied with fresh ingredients. The facilities are top-notch, and we even got a room upgrade with a...

I was really happy with my stay here! Even though the facilities were a bit old, the excellent service completely made up for any shortcomings in the hardware. From the front desk to the restaurant and even housekeeping, guests almost always received immediate feedback. There was a small misunderstanding during a meal, and they even comped our breakfast, which was incredibly thoughtful. The hotel's...

This hotel is right in the city center, making it super convenient for getting around and finding good food. The moment you walk in, you're greeted by an elegant fragrance. The decor has a classic feel, perhaps from 20 or 30 years ago, but it's incredibly well-maintained and refined. The front desk staff were also very welcoming and upgraded me to a suite. They even noticed I was holding a takeout...

This InterContinental is massive; it took us about ten minutes to walk from our room to breakfast. The room itself was very spacious and comfortable. However, the front desk always seemed busy, and calls often went unanswered. On the plus side, the breakfast spread was extensive. Most importantly, it's only about a 7-8 minute walk to Haigeng Dam, which was super convenient for feeding the seagulls...

Every time I visit Kunming, I stay at the InterContinental, and the experience is always great. The breakfast is excellent too. Waking up and opening the window to this view in the morning is so therapeutic. It's definitely worth repeat stays.

InterContinental hotels never disappoint, and this one was no exception. The cleanliness, service, and all other aspects were superb. We even got a complimentary upgrade to a room with a balcony. It's about a ten-minute walk to Haigeng Dam, breakfast offers a great selection, and parking is convenient!

As a loyal IHG member, I've stayed at over 10 InterContinental hotels in different regions, but the delightful experience at InterContinental Kunming genuinely impressed me! The hotel boasts an elegant environment, feeling like a sprawling resort park. It's incredibly photogenic, and the location is superb, just a 10-minute walk from Dianchi Lake. The path along the way is lush and green, perfect...

My highest praise for this InterContinental goes to its staff. Despite the huge crowds, every single employee I encountered was incredibly warm and attentive – I'm genuinely amazed at how they managed it. The sheer number of people was overwhelming; there were queues for check-in and queues for breakfast (the breakfast line was almost as long as a theme park ride!). However, the impressive part was...

The hotel is huge, and you can see peacocks. I was lucky enough to even see one display its tail! The room service was excellent. I found the room a bit cold, so they promptly brought me a heater and adjusted the AC temperature. Breakfast was also very rich and varied.

I've stayed here multiple times. It's one of the higher-value five-star hotels in Kunming. The room offers an expansive view, and everything is well-maintained, so you can't tell the hotel has been open for a while. The screen on the door that shows you the hallway gives a great sense of security. My only slight complaint is that the breakfast isn't as good as it used to be. Overall, I'm still quite...

I had planned my Yunnan trip a long time ago and booked the room in advance. Luckily, I received a pre-arrival call from Jessica at the front desk, who helped me realize I had accidentally made a duplicate booking, saving me from unnecessary costs! The room arrangement was very satisfying, with a direct view of Xishan and Dianchi Lake. The room was also very clean, and the bedding was super comfortable...

I had a great stay at the hotel, so much so that I extended it! Lydia provided excellent service; she was warm, friendly, and always happy to help with any questions. I was very satisfied with everything and had a really pleasant stay.

Our stay was absolutely fantastic! Heidi provided incredibly attentive and professional service, making the check-in process efficient and thorough. We felt right at home throughout our entire stay. Our high-floor room was spacious and elegant, with soft and comfortable bedding that truly showcased French sophistication in every detail. The floor-to-ceiling windows offered stunning lake views of Dianchi...

After more than a year, I'm staying at Sofitel Kunming again. I'm a regular here, and my previous guest relations manager has moved on to a better position. This time, I was served by a lovely and generous new guest relations manager named Surui. She was incredibly warm and thoughtful. Seeing that my booking didn't include breakfast, she not only provided me with a complimentary breakfast but also...

The hotel service was absolutely fantastic! The day before our arrival, the guest relations manager, Amy, proactively contacted me to inquire about our estimated arrival time and room preferences. On the day of, she even called before we got to the hotel to let us know our room was ready and clean. Amy is not only lovely, but her service throughout our stay was incredibly attentive and professional...

The lobby is very grand with a pleasant, subtle floral scent. Check-in and check-out at the front desk were very quick, and Manager Xiao Yao provided excellent service. The concierge was also very helpful and gave great recommendations for local attractions!

The hotel lobby smelled of lilies. The decor was a bit dated, but they upgraded me to a suite. The bathroom mirror that doubles as a TV was a pleasant surprise. My child watched Jurassic Park 3 while taking a bath.

This hotel is truly upscale and elegant. The rooms are spacious, comfortable, and cozy, with excellent facilities and soundproofing, meeting all my travel needs. I stayed here ten years ago, and it's still just as clean, hygienic, and detail-oriented. As an established five-star hotel, the service is prompt and responsive. Behind the hotel is a shopping mall, offering a one-stop shop for dining and...

The room was spacious and the bedding was comfortable. I hope the hotel can upgrade its pillows to something more consistent in height and noise-free. The service was truly excellent; the children's toothbrush, toothpaste, and slippers were a great touch. I forgot my charger, and one of the hotel staff members even lent me her own. The hotel's location is highly recommended – it's super convenient...

Facilities: Very good Cleanliness: Clean Ambiance: Grand Service: Friendly This Wyndham in Kunming has a great location, and the surrounding area is nice for a stroll. The room layout is well-designed, and the thoughtful touches like the evening fruit and Tremella soup were lovely. I'd definitely consider staying here again on my next visit.

Extremely satisfied! On the day of check-in, the hotel had multiple conferences, and the king-size rooms were fully booked. The front desk promptly upgraded us to a suite, which was fantastic! The hotel facilities are excellent, hygiene is good, and the service is great. Breakfast is incredibly rich, with many local Yunnan specialty dishes, highly recommended!

The Grand Park Hotel Kunming boasts a prime location right in the heart of Cuihu Lake, making it incredibly convenient for getting around. My room was spotless and fresh, and the service was attentive and thorough. The hotel offers both breakfast and dinner buffets, and the food quality was excellent overall. My entire stay was a very pleasant experience.

The hotel's location is super convenient for dining and entertainment, and the surrounding scenery is lovely. The facilities are well-maintained. It's a shame the pool wasn't open during my stay. All the staff I encountered were very welcoming and attentive. Michael at the front desk assigned us a great room, and the birthday cake he arranged for my child was delicious.

The hotel's location is truly convenient, right in the center of Cuihu Lake, just a few minutes' walk away. Although the room facilities are a bit dated, they are very clean and tidy. Everything overall was great; from the service to the dining, I was very satisfied. The breakfast had a good variety and was quite extensive. I'll definitely stay here again if I have the chance to visit Kunming! 😊

The location is very convenient, perfect for an impromptu overnight stay when you need a place to crash and talk! A good experience overall! **Facilities:** The facilities are a bit old, but the location makes up for it. **Cleanliness:** It was very clean. **Environment:** The environment is great. **Service:** Excellent.

Staying here was incredible Good. The only issue I had was the air condition who didn’t work but the team here fixed it very early and gave me a very good makeup to let me feel comfortable at their hotel. Definitely recommended one of my favorites in this town.

An amazing stay! The room view was absolutely stunning, directly overlooking Cuihu Lake – the scenery was so beautiful it left me speechless. The room itself was clean and comfortable, and the bedding was soft and great for sleeping. Being able to walk to Cuihu Park was super convenient. Half the joy of this trip came from the scenery, and the other half from this hotel. It offers great value for money...

Super close to the airport. The airport looks really nice at night, and this place is very clean too.

Very close to the airport with shuttle service. Easy to order takeout late at night. Plenty of hot water and AC/heating works great!!!!

This is a fantastically located airport hotel, only a stones throw away from the airport. They offer a convenient airport shuttle serviceas well would definitely stay again. 

Excellent, super convenient! The service is great, the rooms are spacious and very clean. Check-in was incredibly fast, which I really appreciated!

Facilities: Good Cleanliness: Good Environment: Good Service: Good Very close to the airport, which is super convenient~

Convenient and comfortable hotel near Kunming Airport. A 5-minute shuttle bus ride, running every 15 to 20 minutes. Breakfast is available from 5 AM. Ideal if you have an early flight. Regards, M. Netherlands. Photo is from Hotel facing the airport

The hotel reception service was excellent. They offer free laundry facilities and a gym. Plus, the room has a robot guide, which is a nice touch. Definitely recommend it.

I went to Xingyao for a concert, and the hotel was super close! The bed was incredibly soft, the room was spotless, and really spacious. I loved it so much!!! I'll definitely choose this hotel again next time. Hehehehe 😊😊😊

It was my first time in Yunnan. Because I wanted to be close to the Provincial Museum, I booked a family room at this hotel. I was amazed when I opened the door. The room was large, the environment was good, and the sleep was quite comfortable. I recommend it.

The facilities are very complete. They also gave us some fruit when we checked in, which was very thoughtful. I will stay here again next time.

The double bed of 1.35 is comfortable enough for a family of three. The hotel is in Versailles style, magnificent and with fine service. I recommend it.

The front desk staff is very enthusiastic. I will definitely stay here next time. This is a must-see hotel when visiting Kunming.

My overall stay was quite pleasant. The location is very convenient for getting around, and the front desk processed my check-in quickly. The room was clean and tidy, all the facilities were easy to use, and the bed was comfortable. The soundproofing was also good, so it was very quiet at night. The staff were polite and courteous, and they responded promptly to simple requests. For the area, the value...

For the past two years, every time I've come to Kunming, I've stayed at this hotel. I love the decor and style here. The restaurant's food is consistently good; you can order anything with your eyes closed and won't be disappointed. I especially want to highlight: the flower cake is incredibly delicious, a must-try, seriously, you HAVE to try it! The top-floor garden rooms are like stepping into nature...

The hotel's overall environment is fantastic. The landscaping is meticulously maintained, and everything is spotless and fresh, which is really pleasant to see and just puts you in a better mood. The breakfast was also a wonderful surprise; there was a huge variety of dishes, and they all tasted great. It definitely wasn't one of those 'just getting by' breakfasts – I was very satisfied. The front...

Its really good hotel and clean ❤️

Booked this hotel at the last minute. Even though it's over a decade old, the decor looks brand new! The room was spacious, and the bedding was super comfortable – perfect for recharging after several days of travel. Oh, and the Chinese restaurant, Qianchen, on the second floor is definitely worth trying!

The room on the 13th floor with the small courtyard was especially peaceful and comfortable, and they even gave us some snacks and fruit ❤️. Highly recommend for families with kids! ❤️

The hotel's location is excellent, with plenty of restaurants and entertainment facilities on-site. It also offers great value for money. From the hotel, you can see the Southeast Asian style street downstairs, which provides a fantastic view.

The hotel room offers a fantastic view, excellent natural light, and great ventilation. It feels spacious, not at all cramped, and the layout is very well-designed. Xiao Luo was proactive, enthusiastic, and polite with his service; he even reminded me about parking details during check-in.

I stayed for a few days and it was incredibly convenient, especially during the holidays. The value for money was excellent; not only was it convenient, but the room was also very spacious and the cleaning service was top-notch.

Located just 400m from Kunming Old Street where you find streets of food, gifts shops, shopping. Surrounding the hotel are also a few large shopping malls. If you are in for street food and shopping street, this hotel is right at the heart of the hustle. Celebrated New Year's eve there and the fact that people celebrate along the street pretty much tell you it is a popular street. I gave cleanliness...

Our stay was fantastic! The hotel's decor exudes luxury, and the front desk staff were incredibly warm and helpful, making us feel welcome from the moment we arrived. The breakfast offered a wide variety of delicious options, definitely great value for money. The location is super convenient, right by the old town. Highly recommended!

Gin was very proactive and reminded us to register our license plate. The hotel parking lot has plenty of spaces, making parking convenient and free for guests, which is great value for money.

Flower cake: Delicious, brought some home. Pre-sleep drink: The tremella soup was just right for Cantonese dessert standards – not too sweet. Housekeeping was done daily, and used items were replenished, which was great. They even tidied up clothes left on the bed. Though I left a note asking them not to touch the pillows, they still did. The location is also excellent, with plenty of good food downstairs

Great location, very close to the train station, metro, and bus stops. The service was excellent, and the room was clean and hygienic. They even provided complimentary fruit and flower cakes. Amazing value for money!

This hotel is conveniently located near the train station, and the lobby is quite luxurious. The room was clean and tidy, the front desk service was warm and welcoming, and the breakfast buffet was good. They offered welcome fruit and pre-dinner drinks, and even gave us a fresh flower cake each when we checked out. My only suggestion would be for them to clean the rooms a little later in the day. ...

Facilities: Super comprehensive, as expected for a hotel of this star rating. Cleanliness: Very thorough, excellent! Environment: When checking in, I wasn't able to immediately emphasize my request for a high floor and a room with full sun and a 180-degree city night view. The front desk staff member, while on the phone, checked me in and gave me a room on the 5th floor. As shown in the pictures, ...

The hotel's environment is excellent, and the location is fantastic, very close to the subway station with plenty of amenities nearby. The room was very comfortable, and all the other services were great as well.

This hotel far exceeded my expectations and offers incredible value for money. It's conveniently located within walking distance of Kunming Station and has the reassuring security you'd expect from an established hotel. The breakfast in the revolving restaurant was a delightful surprise! The views were fantastic, the food was made with quality ingredients, and the staff, especially the male attendants...

Facilities: Since I was traveling with my child, I specifically chose a room on the 16th floor where the beds could be combined. The south-facing room got a lot of sunlight. The two beds pushed together were very spacious, and they added a child safety rail – perfect for families with kids (I suggest providing a child's step stool for the sink). The hotel also has a kids' play area on the 2nd floor...

The room was very clean, odorless, and spacious, making for a comfortable stay. The kids' play area is huge, and my child had a great time. We'll definitely choose to stay here again.

I particularly like the tasteful architectural décor, as well as the food. If you are looking for a place close to the Kunming city government, various banks and shops, then this location is ideal. It can be too far from the city for tourists. The personal attention from the staff was really outstanding. There is a chic bar with pastries, it would have been nice to have an outdoor terrace to chill...

very spacious room and comfortable.

Service good. Thanks Grace & 李经理 is very helpful.

Exceptional service, the hotel staff went above and beyond to make our stay comfortable and enjoyable. Thank you Ada and Team!

The hotel's location is convenient, and the environment is great.

The room was very clean. It's our first stop in Kunming, and the location is great for getting around with convenient transportation and excellent nearby facilities. It really felt like home, very cozy and comfortable. We stayed for two nights, and it was peaceful and quiet every evening.

The breakfast selection was decent. The facilities aren't the newest, but the overall location is good, being quite close to Kunming Old Street and the city center. However, I came back late from an outing and didn't check out on time. The front desk also didn't call to confirm if I was checking out. As a result, when I checked out past 2 PM, they charged me for half a day's extra stay, which I wasn...

The front desk staff, Xiao Wang, provided excellent service. The hotel's location is also very good.

Xiao Wu at the front desk provided excellent service. The hotel's location is superb, and I visit frequently.

Facilities: Fully equipped Environment: Elegant ambiance Service: Attentive service

Staying in Kunming during a layover. As a five-star hotel, it offers standard service and rooms. The toilet flush wasn't great, but everything else was up to par. Wanda Plaza nearby was quite lively. I'm a light sleeper, but I slept really soundly, which is a big plus. I'd definitely come back.

Huge room and bed, top-notch facilities. Multiple elevators running simultaneously meant no frustrating waits. The price was incredibly attractive too! Plus, there are all sorts of great Yunnan specialty restaurants right downstairs. Special shout-out to Xiao Ke, the server, who was super friendly and attentive. I'll definitely choose this place again next time I'm in Kunming.

After returning to Kunming from Lijiang, I stayed at the Wanda Hotel again, mainly because of its incredibly convenient location. It's easy to get to the airport and high-speed rail station, and the surrounding Wanda Plaza makes everything very accessible.

I brought my mom and sister to Kunming, and I'm so glad we chose the Mandarin Oriental. The front desk girl, Su Ai (such a lovely name!), was very enthusiastic and patient. My mom asked her about some cultural aspects of Yunnan, and she patiently explained everything to her. She's really great! We had a 7 PM flight, and considering my mom's age, she even helped me arrange a late check-out, which I...

The room was clean and tidy, and the breakfast was excellent. The location is also good. Overall, it was a very pleasant experience.

The hotel's location is great, and the cleanliness is excellent. A special shout-out to the housekeeping staff who were very thorough and thoughtful. On the other hand, the front desk service was quite disappointing; they definitely need better training for their reception staff.

Great location, right across from Cuihu Lake and next to Huangguandong Street. It's super convenient for walks around the lake and finding places to eat. The room type I stayed in didn't have a separate shower, just a shower in the bathtub, which felt a bit dated. But the service was enthusiastic, and overall it was still pretty good.

The location is superb, right by Cuihu South Road. All the main landmarks, attractions, and dining options around Cuihu Lake are within a 5-minute walk. The breakfast was just so-so, with too few options. The bread and pastries were terrible, like something bought from a regular supermarket and just put out. The coffee wasn't good either. Even fewer hot dishes were available. It really didn't match...

Very nice hotel with a great vibe. We loved the older, french decorated style. Location is superb, next to the lake, walking distance old street. Staff very helpfull.

For my trip to Yunnan, choosing Cuihu Hotel in Kunming was definitely the best decision. Its location near Cuihu Park is fantastic; a morning stroll in the park to admire the tulips was absolutely delightful. Plus, it's a pleasant walk to all the popular spots, internet-famous attractions, and delicious Yunnan eateries. I have to mention that Cuihu Hotel's decor is grand and high-quality, with rooms...

The front desk staff were incredibly friendly! They gave my mom and me a welcome rose each, which was a lovely touch and brightened our day. Seeing that I had two children, they thoughtfully provided two sets of kids' toiletries. All the other front desk staff were super nice too! The doorman at the entrance was also fantastic, promptly helping us with our luggage. The housekeeping staff were very...

The room was tidy and clean. The facilities are a bit old, but everything works well. The lobby staff were very polite, patient, and friendly in answering questions. The front desk service was also very meticulous and attentive. A big thank you to the front desk staff on duty who helped me get my invoice promptly!

My top choice for business trips. They offer breakfast and even late-night snacks. The front desk service is excellent. I'll definitely stay here again next time. Highly recommended!

The service attitude was great; since I was traveling alone, they even gave me a late check-out. I'll definitely stay here again next time. It's quite convenient to the subway, making getting around very easy. The hotel breakfast was delicious, and there were free drinks available too.

Came here for a two-day trip during the Chinese New Year. The hotel was clean, the location was excellent, and the breakfast was abundant. The service was warm and welcoming, and the books in the reading corner were all great. The only minor issue was that the laundry room got busy and required a wait when there were more people, but overall, I'm very satisfied!

The hotel's location is excellent, and parking is convenient. The front desk staff were warm, polite, and the breakfast was delicious.

We love this Hotel as it's sparkling clean no odor or smoke. Staffs are nice & helpful. It's convenient for walking, taking train or DiDi. The bed is very comfortable. Breakfast is good. We love their supper, simple comfort food.

The room was quite comfortable, and there's a large parking lot. They even offered a late-night snack when I checked in. The place is very clean with good soundproofing, so I got a great night's sleep. Being able to check out before 2 PM was perfect for my layover in Kunming.

Golden location, garden community, quiet and elegant

Environment: Good Service: Average Hygiene: Average Facilities: Average. The food is not environmentally friendly, no lunch or dinner, inconvenient.

Excellent environment, considerate service, complete facilities, convenient travel

The hotel is near the economic center. The room was clean but had a strong cigarette smell. The food is buffet style with a variety.

Everything is good, except that the shower is sometimes hot and sometimes cold. It is located between Yuantong Street Zoo and Yuantong Temple, but it is very quiet and has a good environment. It is worthy of being the meeting place for government agencies in the past, and the transportation is convenient.

The accommodation was ok, but it happened to be the Spring Festival holiday, and the hotel's parking lot might have been rented out. There were too many external vehicles, and we had to queue up to exit the parking lot and then queue back to the hotel for more than 40 minutes. We almost missed our flight, which was quite strange. I encountered this problem while traveling, and I hope it can be improved

The location is indeed excellent, but the reading light above the bed was broken, and one of the showerheads in the bathroom wasn't working. I called the front desk at around 10 PM when I discovered these issues, and they sent someone to fix them right away. The repairs lasted until past 11 PM. You can imagine how that impacted my experience.

The hotel is conveniently located near the subway. While the facilities are a bit dated, the cleanliness is decent, and the service is excellent. Breakfast is standard, but it's a shame they don't offer rose pastries (xian hua bing).

The hotel breakfast was good, but it's an older hotel.

The hotel room offers unbeatable value for money. The breakfast has a wide variety of options, and it's not far from the subway station. Absolutely recommend, no complaints at all!

Right next to the hotel is a Taoist temple, which is free for visitors to explore. It's not too far from the metro station, about a 10-minute walk. Large shopping malls are also within walking distance. The hotel is a bit old; both the room decor and layout, as well as the front desk facilities, are quite dated. The breakfast is decent, but the selection isn't extensive. Overall, the value for money...

The hotel's environment is excellent. The front desk staff were incredibly friendly and helpful, and the breakfast was superb. It's also conveniently located near the subway station, making it very easy to get around. The surrounding area is pleasant and offers plenty of dining options.

I've stayed in many five-star hotels, and their service is very good. We stayed at Qinglianchi for about half a month. The lady at the front desk should have an impression of us. On July 14, we came back from surgery and had leg pain. We went to the VIP building front desk to borrow a wheelchair, but they said they didn't have one. They could send us there by car and told us to just call. The only...

There are no thermal springs, the thermal pool does not work. We took it only because of this. They changed the breakfast time and did not warn us. We were left without breakfast.

I was pleasantly surprised when the front desk lady gave me a free upgrade upon arrival. The hotel's location is excellent, with convenient transportation, making it incredibly convenient for both popular attractions and business trips. Upon entering the lobby, the elegant and spacious decor is striking; it feels bright and spacious, yet warm and inviting. The guest rooms are exquisitely appointed...

I called at 9:20 in the morning to ask if there was any breakfast available. They kept insisting that breakfast would end at 9:30 and told me not to go. I've never seen a hotel where breakfast ends at 9:30. The free hot spring coupons were useless. They weren't in the same building, and the accommodation and the hot springs were quite a distance away.

The location is remote and the service is extremely poor. I booked a king-size room but was given twin beds. I contacted the front desk twice and they said there were no rooms available. The salesperson gave me a twin bed and asked me to contact the salesperson myself. Only after repeated requests did I get a king-size room. There was no apology from beginning to end. The breakfast was also very casual...

The room facilities are very good, clean and sanitary, the environment is beautiful, the front desk and room attendants are very responsible and polite, and I feel at home