Atlantica Aeneas Resort in Ayia Napa

We are currently staying at the hotel and are on day 3, as nice as the people are the food is shocking and cold at breakfast,lunch and dinner I have complained 3 times room number was taking with the promise to be spoken to but nothing

We are currently staying at this hotel, and in my opinion it feels more like a three-star, possibly a low four-star property. It is definitely not deserving of a five-star rating. The restaurant staff are hardworking, and I don’t believe the issues are their fault, but rather down to management and hiring. Staff tend to stick strictly to their roles. For example, while feeding my baby, I asked for water and was simply told to go and queue for it instead of being assisted. There are also communication challenges, as some restaurant staff struggle with English. On multiple occasions, we were given forks instead of spoons, and the egg station has consistently gotten my order wrong throughout the week. Unfortunately, the omelettes have also been poorly prepared. As someone who is dairy intolerant, I found the food options quite limited. There is no dairy-free butter or yogurt available, although there is a vegan section with at least one dessert option each day. The fruit selection is repetitive and the same across breakfast, lunch, and dinner. Breakfast itself is identical every day, and overall the buffet is quite bland and lacks variety. They were running out of desserts by 7pm for a few nights which is ridiculous. The snack bar is convenient, but again offers no dairy-free options and the menu does not change, which becomes repetitive. The TUI representatives appear to be inexperienced and lack knowledge. They often seem unsure and unhelpful. On days with bad weather, it would have been nice if they had organized indoor activities. On a positive note, the evening entertainment is enjoyable. The Green & Grill à la carte restaurant was excellent in terms of food quality, although the service was below average, likely due to understaffing. The rooms are barely cleaned - the cleaners just wizzes a mop around. The floors outside our rooms have had bird poo om them for 3 days and no effort to clean it. The wine included in the all-inclusive package is poor quality. The water temperature is cold, but this was something we were aware of before arriving, so no complaints there. Overall, the hotel has some positives, but it falls short of what would be expected from a five-star experience.