Hotel Central 1920 in Spindleruv Mlyn

We decided to have dinner here as the restaurant we wanted to go to was fully booked. Appearance wise it looked charming but sadly both the food and service was dreadful! The waited was very rude and dismissive. The food was also awful, much of the meat was dry, like it had been cooked that morning and heated up. Overall a disappointing experience, especially as all the other restaurants we went to in the village were great. Avoid this place!

Terrible!!!

1. Cheating with payments:
I booked a hotel room for 3 days for 400 euros 2 months before the arrival date and paid the booking in full. But we were 7 families and we booked 7 rooms. My friends booked rooms 1 month, 2 weeks in advance or came without a reservation and all paid less than 300 euros for 3 days for the same room. I asked for a refund of the difference since I had paid in advance. The boss of this hotel told me that he didn't care about my problem.

2. Provided a worse room:
I booked a room with 1 shared bed, but they gave me a room with separate small beds, which were just side by side. I asked me to change the room, but the hotel boss told me that they don't have rooms with a shared bed. I asked my friends what kind of rooms they have and realized that I was again deceived.

3. Negligence at the parking
We parked our car in the secure car park of this hotel. But at night, someone stole a car sign and scratched the entire hood of the car. I am attaching a photo below. The hotel is not responsible for this and in fact the parking lot is not guarded. Again deception!

4. Terrible food
We ordered Christmas dinner for all our friends and paid for it in advance. During dinner, food was brought to us and 3 people had hair and dandruff in their food. We were replaced dishes after our request, but at the same time they shouted at us. Moreover, the food was so terrible that absolutely everyone who ate dinner was poisoned and vomited all night.

Finally, I want to say that this hotel is obliged to compensate us for causing inconvenience, but I know that he will not do this. And I understand that the representatives of the hotel will respond to this review with some nonsense. So just asking you to understand how our Christmas weekend went.