Ibis Marseille Centre Gare Saint Charles in Marseille

It was scorching hot, so I booked Ibis specifically for the air conditioning, as that was my only real expectation for the hotel's facilities or service. Upon check-in, I waited nearly 20 minutes in the lobby for the front desk to assign my room. Once in the room, I found the shampoo dispenser empty and a pair of slippers left on the windowsill. The main problem was that the AC wasn't working at all. I initially thought it might just need time to cool down due to the intense heat, or perhaps the curtains weren't drawn, but after leaving for five hours and coming back, the room felt even more stifling. I asked a staff member to check, and they confirmed the AC was faulty. However, they couldn't switch our room because there were no other available rooms that could accommodate us. I spent the entire evening going back and forth with both the Ibis front desk and Trip.com, but to no avail. To make matters worse, our room was right next to the parking lot, so we couldn't even open the window to cool down due to safety concerns. This severely impacted our plans for the rest of our trip. It was absolutely terrible, and they still have the nerve to call themselves a three-star hotel!

It's a shame the sheets were dirty upon arrival (blood stains). There was no fridge in the room, nor any bottled water. The room was also small for a 3-star hotel.