Mercure Marseille Centre Vieux Port in Marseille

Rated as 4 star but barely a 3 star hotel.
Privilege rooms are not that fantastic, the whole hotel is tired and in need of a major renovation.
No glasses, cups or cutlery supplied in rooms only paper cups. Location is a little dodgy but a short walk to the waterfront.
Staff are quite good but just a disappointing hotel.

This is the first time I've stayed at this hotel with my family, the service at reception is the worst service I've ever received. We checked out today on the 24th of August 2025, and left our luggage there to return in the evening to collect it. The two girls working in the evening were very rude and very unhelpful. We asked them to help us book a taxi, they were very rude when they told us that we can book it ourselves. My daughter called the taxi company, the taxi company doesn't speak English. We asked both receptionists several times if they could just talk to the taxi company on our behalf since we cannot understand much French. They were very rude and kept saying no, then were quite racist when they asked if I could speak English or not, and if I couldn't, then my daughter who speaks English should talk to the taxi company. We both explained to them that it isn't an issue with our English, it's the fact that the taxi company only speaks French! We had called the taxi company in front of them, so they could clearly hear and understand this very well. When I asked for their names, they both said that they 'have no names'. I asked for their manager's name and if I could speak to their manager, but they said their manager is unavailable and just gave me an envelope. Afterwards, they even had the audacity to laugh and were talking poorly about us behind our backs.

We have traveled to many different countries and many different places within France, and we have never been met with a service like this. Their behaviour was utterly unacceptable. This happened in the hotel lobby on the 24/08/2025 around 8.30pm.

Furthermore, the room floor was dirty, and the bathroom door was unable to shut, it scraped and was stuck on the floor. We also requested multiple times that they change the bedsheets and covers several times, and they never did it until our last day there. This hotel could barely be considered a 3-star hotel, let alone a 4-star hotel. We were in room 406.

I don't recommend that anyone stays at this hotel.

We will definitely not return.