HOTEL GUGA in Kobuleti

Liked: - The hotel itself is good and beautiful. - Rooms are large and cozy. - The restaurant is high-level, with tasty and varied dishes. Did not like: - The beach is poor; boats and jet skis constantly move near the buoys, sometimes entering the swimming area. - Swimming came with the smell of gasoline. - Catamarans from the public beach swam near people and ignored remarks. - Beach security is ineffective and unable to solve issues — problems need higher-level decisions. - The owner should ensure watercraft are kept in a separate, fenced-off zone. - No pontoon for entering the sea; walking over pebbles is unpleasant, and elderly guests often needed assistance entering the water.

After watching heads and tails, we decided to stay at this hotel. The price is certainly too high. It is also unclear why it has 5 stars. We arrived in our own car, unloaded ourselves - no one helped. I went and parked myself (as it turned out, in the wrong place). When we asked the reception for help with our suitcases, only then did they come out to pick them up. And then they made a remark to me that I parked in the wrong place, and asked me to repark the car. There is an unpleasant musty smell in the corridor on the floor. There is mold on the ceilings. We go into the room and see blankets on the closet, like a grandmother's in the village. It turns out that the coffee machine in the room is paid!!! At breakfast, the bread was dried out, they did not add juices - we did not have time to make them, margarine instead of butter, they did not have time to clear the tables - everything was covered with plates, as a result, we sat at a dirty table. When cleaning the room, they did not add a tea and coffee set. The beach towels are all washed out, old. At the pool I accidentally stepped on an ashtray full of cigarette butts - most likely from the previous day, because we came in the morning. The toilet is old near the pool, there is a stench, and there is also a queue. I am attaching a photo. This hotel should be given 3 stars. They do not know what service is.

Relaxed home environment.