Metropol Hostel Berlin in Berlin

Terrible Experience – Not Recommended

I regret not reading the reviews before booking this hostel. My family of 4 (My wife, I and 2 kids) stayed in a private twin room (Room 104) for 6 nights, from 26/12/2024 to 01/01/2025. This was the worst decision and absolutely not worth the money.

Despite calling ahead to confirm the private room would be treated like a hotel room, it WASNOT. Here’s what we faced:

No regular cleaning: I had to beg daily for the room to be cleaned, eventhough we are with kids.

Hygiene issues: Dusty room, dirty bedsheets (we found hair under the blankets), smelly pillows, and broken furniture.

No basic amenities: No shampoo provided; had to ask daily for towels that tiny and not even suitable for kids.

Freezing bathroom: No heater, which made using bathroom unbearable in winter, especially for children.

Breakfast: Poor verity with cold coffee.

Noise & inconvenience: No rules to limit elevator use at night, dirty and uncomfortable beds, and no sense of hygiene.

The worst experience was on 28/12/2024 when I went up to the reception (between 21:50–22:10) to ask for shampoo, towels, and a housekeeper to come in the next day morning. The evening receptionist was rude and unfriendly. She refused to give shampoo and clean towels. She was shouting saying cleaning isn’t done during stays, and that I had signed an agreement accepting hostel conditions. She also said to request cleaning, I should do that request every morning between (10:00–13:00), which disrupting any plans to explore the city.

Berlin is a beautiful city with so much to see and do—
So, DO NOT ruin your trip by staying at this hostel. It’s NOT recommended.

went on a trip to Berlin and was in a room with 8 people, sheets were dirty, the window was broken and the ceiling was broken. Luckily got moved to a new room of 4 with limited space yet the bathroom was bigger. Hallways felt like a hospital ward and it was very hot in summertime. Food was basic and vegetarian options were very poor. Don't travel here if with a students on a school trip, the only good thing was the shop downstairs as the hostel is like 5 floors up so tricky with a suitcase. Literally wanted to leave the whole time!

I do not recommend staying here. Me and my friend paid 331,1€ for 3 nights. Very expensive for this accommodation, at least we had our own bedroom. In the bathroom, we had mould, even when you turn the light on, you are in dark. Breakfast is not so good, very simple. Vegetables are cut in big pieces, only two types of bread. During the night, you hear noise from the hallway. One night at 1 p.m., somebody was knocking on the door. Stuff was unfriendly. Additionally, if you write them an email, you do not get respond, I had written two emails.

Having paid £180 for a three person room, I was taken aback on arrival to be asked for a further €5 pp in cash “for linen”. As it was 1am, I just paid it as I wasn’t thinking straight. I’ve never heard of such a thing. Would the staff have removed the pillow cases and bedsheets if I hadn’t paid? Complete audacity and barefaced scam. While the bed was fine enough, the breakfast was grim as hell - the sense of being in a bomb proof building with reinforced steel doors and an ancient lift from a horror film failed to add charm. I wouldn’t recommend this place under any circumstances.