Holiday Inn Berlin City West by IHG in Berlin
✅ Rooms are clean, well-insulated, and look relatively new, providing a quiet environment without road noise. ✅ Breakfast is plentiful with a wide variety of fresh options and includes a buffet served daily from 6:30 to 10:30. ✅ The hotel has a fitness centre, sauna, spa, and pool facilities, which received positive mentions from several guests. ✅ Staff members at the restaurant and bar are generally friendly and professional, with some guests praising the chef. ✅ The hotel offers free parking, easy taxi access, and a 24-hour reception with express check-in/check-out services. ❌ Several guests reported cleanliness issues including dirty rooms, clogged sinks, and unpleasant odors in some areas. ❌ There are complaints about rude or unhelpful staff, especially at the front desk during incidents such as theft or overbooking. ❌ The pool is sometimes closed, and problems with breakfast service and elevator reliability were noted. ❌ Some rooms are dated with European-style beds and limited amenities such as no digital air conditioning control or toiletries provided. ❌ Security concerns were raised due to lack of surveillance cameras and cleaning staff entering rooms without knocking.
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Description
Holiday Inn Berlin City West by IHG is a four-star hotel constructed in 1993 and renovated in 2008, offering a wide selection of room types ranging from Economy Single rooms to the Presidential Suite. The hotel provides multiple amenities including air conditioning, a fitness centre, sauna, spa and wellness centre, and a restaurant with buffet breakfast served daily. Rooms are noted for cleanliness and soundproofing, ensuring a quiet stay despite the urban setting. Business travellers will appreciate the business centre and meeting facilities, while families can opt for family rooms and enjoy the garden or terrace areas. The hotel offers free parking and bikes for use, and pets are allowed for a daily fee. The front desk operates 24/7 with express check-in/out options, though some guests have reported issues with staff service. Overall, the hotel scores highly on cleanliness (10/10) and amenities (9/10), making it a comfortable option for various guest needs.
Location
Located at Rohrdamm 80 in Berlin, the hotel is about 2 km from Berlin Tegel Airport (TXL) and close to the Messe Berlin exhibition center, reachable within approximately 15 minutes. The hotel is conveniently near Rohrdamm underground station, providing easy access to public transport. For outdoor recreation, Strandbad Jungfernheide beach is just 900 meters away. Guests will find a supermarket nearby for quick shopping needs. While the hotel is outside Berlin’s city center, its location near transport links makes it suitable for both business and leisure stays.
Tips
- Book your room online in advance to get the best price as the hotel’s front desk may charge more.
- Bring your own European power plug adapter if needed, as some guests reported limited amenities in rooms.
- If you plan to use the pool or spa, check in advance if facilities are open, since the pool has been reported closed at times.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Western, Continental, Vegetarian Buffet [Sat - Sun] 06:00-11:00 Open
[Mon - Fri] 06:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €10.00 (approx. US$11.60) per pet per day
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, DinersClub, MasterCard, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Kitchen
- Packed Lunches
- Kettle
- Free Wi-Fi
- Internet
- Airport transportation
- Car rental
- Taxi booking
- Spanish
- German
- Russian
- English
- French
- Multi-language staff
- Polish
- Arabic
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Hiking
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Next to the beach
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Pets allowed
The nearest beach is located on the distance of 900 m. It takes 13 minutes To the beach!
Street view
Video: Holiday Inn Berlin City-West, an IHG Hotel, Berlin, Germany
Map
Reviews
Staying at Holiday Inn was one of the worst and most traumatic experiences of my life. During my stay, my wallet was stolen by the cleaning staff, and it had 800 euros in it. I was in complete shock and distress. I immediately went to the front desk for help, hoping for at least a shred of empathy. Instead, I was met with two rude, cold-hearted women who couldn’t care less about my situation. They didn’t even have the decency to look me in the eye while I was speaking.
Their response? "We trust our staff" and "This is your problem, call the police" – not a trace of concern, not even a basic effort to assist someone who just had a significant amount of money stolen in their hotel. I’m not from Germany and wasn’t familiar with how to contact the police there, so I asked one of them to help me make the call. She flat-out refused, without hesitation. The lack of basic human decency and professionalism was staggering.
To make things worse, the hotel doesn't even have security cameras. Yes – no cameras in a hotel in 2025. That’s terrifying. And when I expressed my outrage, one of the receptionists had the audacity to scold me, asking why I hadn’t locked my money in the safe. Really? Whether it was a wallet or a pair of sunglasses, your hotel failed at the most basic task: making your guests feel safe.
On top of the theft and their heartless attitude, the room was disgusting. The sink was clogged, the whole place smelled awful, and the level of hygiene was absolutely unacceptable. Again – no one cared, no one even tried to help or fix the issues.
If you’re looking for a hotel that values its guests, keeps you safe, and treats you with an ounce of respect – look elsewhere. Holiday Inn not only ruined my trip, but made me feel helpless, disrespected, and completely abandoned in a foreign country.
Shame on you.
Well, it could really be better :( I'm kind of fed up with Holiday Inn anymore!
A bit expensive for the location
POIs near hotel
Frequently asked questions about Holiday Inn Berlin City West by IHG
What types of rooms are available at Holiday Inn Berlin City West by IHG?
The hotel offers a wide range of room types including Economy rooms, Standard rooms with various views, Comfort rooms, Business rooms, Superior, Deluxe, Executive, Premium, Classic, Grand, Privilege, Junior Suites, Suites including Presidential Suite, Studios, and Cottages.
Is breakfast included in the room rate at this hotel?
Breakfast is served as a buffet daily from 06:30 to 10:30 but is not included in the total price and must be paid separately at the property.
Are pets allowed at the hotel?
Yes, dogs and cats are allowed on request with a fee of €10.00 per pet per day. Service animals are not permitted.
Does the hotel offer parking facilities?
The hotel provides free parking as well as underground parking available for €20 per night.
How close is the hotel to public transport and local attractions?
The hotel is near Rohrdamm underground station and about 15 minutes from Messe Berlin. Strandbad Jungfernheide beach is 900 meters away.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 142 USD The best time to book is August 13, with rates starting from 142 USD





























































































