Aquila Atlantis Hotel in Heraklio Town

Good location. The reception looks nice and staff is friendly. We had agreed on a wakeup call since we had an early morning flight but they forgot that, we got up with our own alarms so that turned out fine fortunately.

The reception area looks nice, the rooms are old and need some upgrade. I would not classic this as a 5 star hotel, 3 stars at top.

The staff was very friendly and helpful! And the location is good ☺️

The hotel is in an ideal location. But I would never call this a 5 star hotel the toilet was dirty the swimming pool was small. For 5 stars i expected alot more. Furthermore on their website it said that they have parking. However once we got to the hotel they told us that they have one but only a very very small one, basically they refused our car and told us to park it somewhere else. Honest decent hotel but definitely doesnt deserve 5 stars, would not go there again.

This is decidedly not a 5 star hotel although they think they are.
You arrive and there is no one to even ask if they can take your bags let alone actually do it. There is no bellman at the door.
Front desk couldn’t find the reservation and grilled us for the proof although our tour company made it months previous. A 5 minute check-in took a frustrating 20 minutes because when they finally found it, it was for one night not 3. They were to correct that problem “later.”
Clearly it was not corrected because on Day 2 we return to find we are locked out. The card worked on the elevator but not to the room.
According to the front desk, we created the lockout giving us several reasons as to why “we” likely demagnetized the cards. When I suggested that maybe “they” hadn’t extended our stay they doubled down on their intransigence. No apology and a poor attitude.

The hotel is well located and clean with comfortable suites but you have to find your way to the shops because unless you ask for it, there is no map offered. The planes overhead make it noisy and they run until late at night and restart at 4am.
During our 2 month journey across 4 countries including 2 in North Africa we consistently received warmer welcomes and better service from the front-facing staff than we did at this hotel.
This is their weak spot.