Smart Hotel Napoli

The room is big, it is no problem for four people to stay in it, and it is very clean. The front desk is very polite. I arrived at the hotel early, so I left my luggage at the hotel. When I came back, my luggage had been put in the room. The location is also very good, right at the pier, and it is very convenient for buses and taxis.

convenient location, more spacious than expected yet hygiene needs improvement

Great spot

The location is good and safe. Friendly and excellent staff, providing the best experience from check-in to breakfast service, and very friendly room service.
Very satisfactory stay experience, suitable for business travel

Just next to the pier, it's very convenient to take a boat. However, the surrounding environment is poor and the traffic is too high.

About the location: The location is a bit difficult due to conflicting views. It is a little deductible because it is far from Naples Central Station. However, I chose this hotel because it was said that the area around Naples Central Station was not safe. So it may be said that the neighborhood of Naples Central Station where security is bad is a demerit point. The opposite is close to the ferry terminal. Even if you carry a heavy suitcase, you can reach the ticket office in about 5 minutes. It was a ferry transfer when I left the hotel here, so considering that convenience alone, the highest rating is good.
Regarding cleanliness, this hotel didn't have the smelly electric kettle problem that I had during my trip to Europe. As a Japanese, this is a matter of course, but I was moved. Besides that, the cleaning was perfect, and whether it was a new hotel, there was no part that was damaged or felt old.
Regarding the service, various explanations were given at check-in, but I couldn't understand it in English, so I went to ask the same thing again and asked for an explanation of the ferry ticket office, but everything was done with a smile and the translator didn't bother me. , and he taught me carefully until I could understand. Furthermore, after checking out, I misread the ferry time for 2 hours, and when I negotiated to wait in the hotel lobby again, it was OK without any problems. I was very unwell on that day, so I was very grateful.
As for the facilities, although there were no toothbrushes or things that were already incorporated, they were generally complete, the room was spacious, and there were many shelves, so it was very convenient to use.

The staff is really nice, you can leave your luggage in the reception and go run errands after you checked out. I extended one more night and I payed the same rate as the previous night.
The location is good and I had a front view to the port. The room was very clean and bright. Breakfast was good and various. I was very happy