Home Suites Giolitti in Rome

Worst place ever. I’ve been to many uncomfortable places but this wins them all. They try so hard to be bad and they actually succeed. So here’s the story: a friend of mine booked 3 beds in a 4 beds room for him, his girlfriend and me. Later on my girlfriend decided to join us so I had my friend give me their number to book another bed in the same room (this happened 12 days before our stay). I was lucky enough and the owner told me an extra bed was still available, that we could pay the extra money in cash at the reception and we could all be in the same room. When we finally got to Martini Rooms the reception guy (an Indian guy who says is studying in Rome and can speak no Italian and some confusing English with 7 misspelled words out of 10) told us that there was no extra bed because we didn’t book it. After quarreling for about 10 minutes we finally convinced him to give us a 4 beds room, even though it was not ready yet and he promised us to have the room ready on our return to the “hotel”. We paid the extra 40 euros and we left for visiting Rome. At 9 in the evening my friend and his girlfriend left earlier to get back and I went with my girlfriend to a bar for some wine. As we sat and ordered my friend called me and said there was some bad news. The room they gave us was only a 3 beds room and the 4th bed was in another room, so one of us should have stayed away from the others. At that point I called the owner for some explanations but instead of listening to what I had to say he started yelling at me through the phone and told me he made me a favor cause we asked for an extra bed with so little notice that he couldn’t do anything. When I said that we paid for that extra bed to be in our room he got somehow confused on the meaning of favor and service, so I had to explain him both of these words and what they really mean. Anyway, long story short, we had to rush back to the “hotel” cause the Indian guy would have left the place at 11.30 and when we got there we just found a huge wall between us and him. He couldn’t do anything apparently because his boss (the owner) told him so. I told him to give us the money back and only at that point the owner called him and started to be reasonable. I asked him to move one free bed to one room to ours and after 40 minutes he agreed, maybe too scared of losing his precious 40 euros. I wouldn’t suggest this place to anyone, not even my worst enemy or Donald Trump. Also, almost everything you need, from extra towels to sheets is charged 2/3 euros.