Crossroad Hotel in Rome

I stayed two nights here. First the hotel is right next to a very busy railway line - I could virtually touch the overhead cables from my window.

The hotel is marked as having Aircon and a cheap continental breakfast available; the Aircon did not work despite my highlighting it to staff several times both days. The first day after much back and forth I was spun a line about Rome laws meaning it can't be on before May - this I believe is public spaces only. The next day I was told it was a new system and they were doing what they could to make it work but regardless it didn't work. I'd suggested an alternative room with working Aircon and was told maybe that could happen if I paid the difference in cost! All I wanted was the room with the facilities I paid for.

Breakfast - not available. When booking it said I could have a continental breakfast for both mornings totalling €15. On arrival I was told somewhere down the street could do it for €12 per day. Again, not what I booked up for.

The room itself was clean and maintained. However there was a memory foam mattress topper and pillows which retain heat - not great with no Aircon when you have to keep the window closed due to the noise. Also due to washing the pillows repeatedly they were very bobbly so not very comfortable.

This is a 3* hotel but I do not rate it, especially at over £80/night (April/May including taxes)