Ergife Palace Hotel in Rome

I want to share my recent experience at this hotel, and I urge you to reconsider your choice when booking your stay.

Upon arrival, I was met with an unwelcoming attitude as I was yelled at to move my vehicle to accommodate a bus. After finally checking in, I received a key card that failed to open my room door, forcing me to lug my luggage back to the front desk for a replacement.

Once I entered my room, I was greeted by an unpleasant musty odor from the old carpet, and the peeling wallpaper and stained carpets only added to the sense of neglect. To make matters worse, I discovered pigeon droppings dripping down the wall of the balcony. The swimming pool area, which should be a relaxing oasis, was overrun by pigeons, leaving no place for guests to sit and enjoy the space.

While I had hoped the bed would provide some comfort, it turned out to be a painful experience. I spent the night wondering if I was actually sleeping on a box spring. It's now 6 AM, and I've requested maintenance to address these issues, but it’s clear that this hotel is failing to meet even the most basic standards.

This establishment seems more suited for corporate functions looking to cut costs rather than providing a comfortable and welcoming experience for guests. I strongly encourage you to think twice before booking your stay here. You deserve better!

Absolutely unacceptable — 0/10. The room was ridiculously small with no space even for my luggage, extremely uncomfortable, and the service was terrible. Room service opened my door in the morning without knocking or permission — a shocking violation of privacy. Staff showed zero professionalism or basic manners. One of the worst hotel experiences I’ve ever had. Do NOT recommend this hotel at

The hotel is large and has many rooms. However, my room, except for the balcony, was so small that there was no place to put my luggage, which was inconvenient. First of all, there was no kettle in the room, so I couldn't even have hot water. This is the first hotel I've stayed in that didn't have a refrigerator. The bedsheets looked like they hadn't been washed in a long time, and there were no extra pillows. I was very surprised to find bugs on the bed. Also, I had to move the bed to find an outlet to plug in my charger (for 120V). This was the worst hotel I've stayed in recently. The breakfast was okay, though there were no salads, but there were many types of bread. However, if anyone asked me about this hotel, I would tell them to either upgrade their room or absolutely not go there.

The entrance of the Hotel and the food it’s great. But the rooms need lots of care. Flickering lights, water damage stains on the ceiling, stained carpets. Some rooms the AC does not work. They said it’s off because of the Winter months so electricity is not wasted, but my friends stayed in another room and their AC worked fine. Some rooms have broken outlets and bathtubs have mold.