Hotel d'Este in Rome

Positive comments -very close to Rimini bus station -100 meters away is the metro entrance -breakfast is good in terms of price/benefit -croissant is great -coffee service is available Negative comments -it seems like paper is used instead of walls between the rooms. You can hear the sounds in the next room 100% -bathroom accessories are very insufficient -stay away from single rooms because the rooms are so small that you can be negatively affected psychologically

Worst ever hotel experience! The staff are super cowards and all they want is to make customers fool. Came as a couple to feel heart of Rome considering closer to station but the experience inside is very different. I feel the 5 star ratings are out by themselves. Be aware!!

“Worst Hotel Experience in Italy! Inconsistent and Disappointing – A Warning to Future Guests”

My stay at this hotel in Rome was, without question, the worst hotel experience I’ve ever had. From the moment I arrived, it was clear that the staff were more focused on business than on hospitality, treating guests as transactions rather than people. I tried to pay directly than through third part booking sites but that’s the mistake I made. They repeatedly used unclear language to manipulate situations and seemed to prioritize profit over ethics or guest satisfaction. They fooled us on the name of trust.

I stayed at this hotel twice in the same week, and the difference between the two experiences was shocking. During my first stay, I was given a decent room, and the staff member who assisted me was helpful and polite. However, on my second stay, things couldn’t have been more different.

When I returned, I was met by a group of staff at reception who seemed intent on creating confusion rather than helping. Their behavior was so confrontational, and they even seemed to be working together to pressure and mislead me. I made the mistake of trusting them and paid for the room before seeing it. But when I finally saw what I paid, I was taken aback.

Be cautious if they ask you to sign anything; I learned the hard way to read every detail, as they aren’t transparent. They also insisted on payment before I had the chance to see the room, and when I finally did, I was shocked. The room was cramped, poorly ventilated, and uncomfortable. The water temperature in the bathroom was impossible to manage—either scalding hot or freezing cold, with no in-between.

The most upsetting part was the attitude of the staff. They were dismissive, unhelpful, and downright unkind, especially toward women. I felt as though they had no empathy and were more than willing to play with guest’s emotions. This experience was so distressing that I’ll never consider staying here again or recommending it to anyone.

If you value comfort, respect, and transparency, I strongly urge you to look elsewhere.