Hotel Cristoforo Colombo in Rome

No cleanliness even after multiple requests, zero service and amenities.

The room is much smaller than it looks in pictures but it was neat and clean. The location is 30 minutes away from major sites and if you're taking a cab, that's 30+ euros each way. The staff was not very helpful. The complex had 3 buildings, the least they could do was to help you find your room and make sure you're settled in. Instead... they send you off on a hunt on your own. I got lost twice, having been tired and traveling for a while. The staff could also definitely use a few courses on customer service, empathy and politeness. I thought my room came with 'breakfast included', apparently not. That was fine, I had no issues with paying. However, the waiter checking off the list for the breakfast said, 'I'm sorry ma'am, breakfast is not included for your room'. No instructions on how to acquire that option, just abrupt, no. A simple, 'No worries, you can ask for assistance at the front desk if you'd still like to have breakfast with us this morning'.. That would have gone a far way. Mind you, when I checked in, the receptionist did say that breakfast was available and pointed me to where I should go, but failed to tell or remind me that my room did not include breakfast and or offer me the option to add this to my booking. That would have saved me that embarrassing and unnecessary debacle.
With that said, there were 6 people at the front desk when I was checking out, 2 actively working and the others doing God knows what.