Grand Hotel Palau in Palau

This hotel had the worst lumpy pillows. Imagine sleeping on mushy baseballs. We asked for another pillow only to be told that they don’t have any extras. We also asked for an extra towel also to be told that there are no extras. Additionally, they light the outside of the hotel at night , so there’s a spotlight right into the window all night. The light blocking curtain doesn’t really help. The room also had ants.

This hotel is an absolute scam, and it nearly ruined our entire experience in Sardinia. From the very beginning, it was nothing but misrepresentation. We booked through *******, where the hotel falsely advertised its location as being on one of the main roads of Palau. In reality, it sits far up a steep hill, inconvenient and nearly impossible to reach on foot.
We specifically chose this property because it claimed to be a 4-star hotel. Let me be clear: this place doesn’t even meet the standards of a basic bed and breakfast. From the moment we checked in, it was obvious the hotel was severely understaffed, neglected, and almost deserted.
We paid for a room with an ocean view and were told we’d been “upgraded” to a newly renovated section. Any excitement was quickly crushed when we realized what that actually meant: dragging our suitcases up two uneven flights of stairs, going outside the main building, climbing more stairs, then hauling luggage over rocks before reaching a room that looked nothing like a 4-star accommodation. The room was bare, furnished with what looked like cheap IKEA furniture, unfinished bathrooms, patchy walls, and spider webs covering the ceiling. Unfortunately, things only got worse with breakfast. It was a complete joke. Service lasted only two hours in the morning because the same staff members responsible for cleaning rooms were also in charge of running breakfast. The food selection was extremely poor, with questionable quality.

Property and rooms in disrepair. The rating definitely does not reflect the condition. Staff was extremely rude. The blankets were dirty and I was told they didn’t have any clean ones.

Way too pricy
Really outdated rooms, very small, broken balcony chairs, mould in shower and therefore way too expensive