Hoshino Resorts Beb5 Hotel in Karuizawa

We booked this hotel after we heard a lot of good feedback about Hoshino Hotel Group. We were so looking forward before our stay but it turned out to be BIG let down: Check in: The reception was neither friendly nor helpful . We provided her with our check in QR code. The next minute, she just handed us with two room access cards in one card folder, breakfast & onsen vouchers without talking to us. I did ask for more information about the hotel but she asked me to scan a QR code and read it on my own. The worst part is when we were about to check out, we only found out that there were 6 x1000 yen spending/meal vouchers in the room access card folder. We were totally unaware of these vouchers and the reception didn't inform us about them upon check in. As we had to catch Shinkansen back to Tokyo, we were unable to use them all. Breakfast: The breakfast was not good per the reviews said. We ordered one American breakfast and one french toast (chef recommendation). The French toast was a disaster, it was too sweet and still mushy in the middle. We were in Japan for 10 days and staying at different hotels. Sadly to say, BEB5 Karuizawa was truly a big disappointment in terms of the money we paid for.