Grand Mercure Beppu Bay Resort & Spa in Beppu

My recent stay at the Grand Mercure Beppu Bay Resort & Spa was absolutely outstanding, primarily due to the exceptional staff who consistently went the extra mile to ensure a memorable experience .

I was immediately impressed by the efficient and swift recognition of my Accor Live Limitally (ALL) membership status at check-in. The team not only processed everything quickly but also ensured that all my member benefits were fully honored, which made me feel truly valued as a loyal guest.

What truly exceeded expectations was the unexpected and thoughtful gesture of arranging a car for me. This service, which went far beyond the standard offerings, was incredibly heartwarming and set a wonderfully positive tone for my entire visit .

A special note of gratitude must go to Yog, Sun Shangqi, Bigatto, and KOIDE. Their attentiveness, professionalism, and genuine kindness were remarkable. They exemplify the highest standards of hospitality.

The hotel itself provides a fantastic experience with its relaxing onsen facilities, spacious rooms offering beautiful sea or mountain views, and a rich breakfast buffet . However, it is the outstanding service from the entire team, especially the individuals mentioned above, that truly makes this resort stand out. They transformed a great trip into an extraordinary one.

I will undoubtedly choose to stay here again and highly recommend this hotel to anyone visiting Beppu.

I would like to commend Mr. M. Tatewaki for his outstanding professionalism, helpfulness, and friendliness in assisting me with a last-minute room booking. His attentiveness, compassion, and genuine kindness made a difficult situation much easier for me. Thanks to his understanding and caring nature, I was able to secure shelter when I truly needed it. I am deeply grateful for his support and exceptional service.

dinner buffet and breakfast buffet are awesome.

I visited the hotel via tour, so the location is not a problem for me.

the hot spring area is relatively small. but I like the drinks (water, vinegar, juice, amazake which is a very light alcohol ) they offer outside the spa.

Pros - great facilities including views, parking, good sized rooms, helpful and friendly staff, pool and onsen, ping pong room, huge buffet breakfast and dinner in a huge dining hall, kids activities, 7-11 convenience store short walk away, bath in the room.
Cons - hotel is situated about 7km from the main sightseeing area of Beppu (Kannawa). If you don’t have a car, taxi is about Y3000 each way. If you do have a car, parking around Beppu is not too hard. Rooms were dated, about 1970s I’d guess, but perfectly acceptable. About 80% of hotel occupants were tour groups, seven big tour busses were parked outside each evening.

The hotel is close to the sea with beautiful views, and the room itself is large and comfortable. There’s also an onsen, which makes the stay even more relaxing. I really liked the welcome lounge and the fact that they provide free alcoholic drinks at two different times of the day. It felt like a perfect mix of comfort, good service, and a touch of luxury. Highly recommended for anyone looking for a relaxing stay with some special perks!

The blanket shows some old stains. The location is inconvenient, but that's expected given the affordable price.

The hotel has both indoor and outdoor onsen. Free drinks and snacks at the lobby. We had a good walk around the hotel to a fishing deck nice experience

We had one day free in Fukuoka and we decided to spend one day in Beppu, chose this hotel. That was the only one right choice ever. Amazing hotel, great food, so kind stuff and we spent all the time in onsen there. Totally recommend👌🏻

Good service, good view and fabulous breakfast