Nest Hotel Osaka Shinsaibashi in Osaka

Chanced upon this hotel that stated its walking distance from Dotonburi so we gave it a shot. This will be our first and last stay. Unfortunately this hotel has very unfriendly, judgmental and rude service staffs. I’ve never left a bad review for any hotel, but this earns my first. They charged us the accommodation tax without informing us at the counter and only after we enquired then they gave us a snark response. Also had to ask again, for an invoice to be issued for this. The hotel also has strict rules about not having visitors all around so if you have friends or relatives who’re staying in another hotel, be sure to take note of this and avoid asking them over, even to chit chat. The hotel does not allow visitors in their lifts and will not hesitate to call the police on you and reject your stay if you do bring visitors to your room just for a chit chat. On top of that, the hotel service staff at the front counter were very unprofessional to all guests as they did not want to offer any form of help to anyone—we saw people asking how to on the fridge in their room and they only used their broken English to instruct the guest. The guest requested for a staff to head up to help whenever convenient but the staff repeatedly instructed the guest and rejected to head up. The service staffs were all seemingly “birds of the same feathers” and did not want to willingly offer any help to any guest in need. Please avoid this hotel at all costs……horrible…….