Roc Jungle in Tulum

I had the worst possible time at ROC luxe. Please do not come here, if you have a planned stay, please cancel.
My husband and I came to ROC luxe for our honeymoon. I got food poisoning 3 nights into our 8 night trip and took a flight home early, ROC refused to refund us for the time we would not be staying there. Food poisoning was just the tip of the issues at this hotel.
We didn’t get our original room with a hot tub that we paid an extra $500 for and was given a room where the curtains would not shut and left a 3-5 inch gap where you could see straight through from outside - which was a major walk through area for the guests of the hotel. I very kindly asked if there were any other bungalows available. We were then shown a different room that had the same issue. We then were shown the third and final room and was okay enough to stay in, but the curtains didn’t close all the way - had to use fashion tape wherever the gaps were close enough and put towels over the larger gaps.
There was no curtain on the window in the bathroom - we had to shower with the lights off day and night although you could still see clearly in. As the base of the window was about 5’10” high. We took a walk through ROC jungle and actually saw someone showering in their bungalow. Full view! We felt so embarrassed as we were just walking along their main walkway.

The security office was connected to our bungalow and you could clearly hear people playing on their phones, chatting, radioing each other. Even heard their toilet flush a few times. If you were in the shower you could hear people shuffling papers and other things. I even heard them watching TikToks.

Before arriving I couldn’t find their cocktail menu so I looked around at the neighboring hotels and assumed that ROC’s cocktails should be between $10-$17. Only to find out that a typical cocktail (mojito) was $20. My husband had a double jack daniels and coke for $28. We felt robbed.
Food was unappetizing and not worth the price. It was our most expensive meal for the 4 meals we were there for.
ROC didn’t sweep up seaweed like other hotels - left the beach to smell like sewage.

Staff were nice at first but hassled you for tips. We didn’t tip for our included breakfast and was given a nasty look. Our service was much worse the next morning.
One of the strangest things was the brackish water (a mix of salt and freshwater) that came from the shower and sink - the water was actually cloudy with a film on top when you held it in your hands. There was no hand soap. Clumpy conditioner that left white specks through my hair. Shampoo left hair feeling heavy and greasy, I’m pretty sure it was just shower gel.

I beg you not to go to ROC Luxe or ROC Jungle. They will take advantage of you, make you sick, and not take any accountability.

$300 for 2 people for a party with 30 people. Wasn’t our vibe. Not the staffs’ fault but not worth going to either...