Fiesta Americana - Merida in Merida

The restroom toilet was dirty and coffe machine did not work and telefone dod not work to call loby

I was given room 248 directly above the pool machinery
It was a constant noise 24 hr per day
The room should never be allocated

Hotel is outdated, but the worst thing is the noise. It is surrounded by loud streets and if you hope to evade the noise by having a room oriented to the courtyard, you are damn wrong. They have terribly loud installation of aggregates for their air conditioning. And they have built it so stupidly that the noise is going against the wall and thrown back inside the complete courtyard. Even we closed windows it always sounds as if you would have a vacuum cleaner next to your bed. And the really worst thing is that I had asked about the quiet room upfront I had made it even before Booking very clear that I am a shallow sleeper and that I only want to come if they have a quiet room. And they told me that I should’ve just booked a suite with internal view and I would be fine. Of course I was not. So it’s one thing to have a hell of noise and do not use technical possibilities to not spill all your courtyard with the noise of your air-conditioning. But it’s another thing to lie about it.

At least in the bathrooms at Reception level I did observe roaches. As it is a very urban environment, this is avoidable with proper care and cleanliness.

In addition, I had called them informing them about the flight cancellation and asked for a change of my reservation which day at first said they would gladly do. And when I came there, they said it needs to be done via a trip. And went ripped did send them a respective request they did just decline it.

So dishonesty is written big in this hotel. I suggest to definitely avoid it.