Crockfords Tower in Singapore

I had a very unpleasant experience here. One of the male staff members was extremely rude and unprofessional. Instead of helping, he kept blaming the customer and speaking in a very disrespectful manner. His attitude was unacceptable and made the whole experience frustrating and disappointing.

It's a big pit, I can't withdraw from it after booking

Hubby and I had a one-night stay here and we were full of disappointments when we thought Crockfords Tower at Resort World Sentosa is supposed to be a luxury suite hotel with first class service.

First. upon check in, we were greeted by a cold and unwelcoming front desk staff who told us due to "inventory issue" no king bed suite available even though we had booked for one. So was assigned to a twin-bed instead.

Next, in the suite, there was no USBC charging port available and was informed that we have to leave our phones to concierge to charge instead. OMG.

Worse, there was power outage in the room and it took a while for technician to fix and by the time he did, hubby and I were already tired and worn out. Could not even get a good rest.

Although this was a complimentary stay from Crockfords Tower, I believe the hotel must treat every guest the same. I had many other complimentary stays in other 6-stars hotels and we were warmly treated just like any other guests. The staff made sure we enjoyed the stay so that we will return again and again.

But for Crockfords Towers, it was a real disappointment for us. or perhaps it was a complimentary stay, so hotel treated us differently.

Hubby and I had a one-night stay here and we were full of disappointments when we thought Crockfords Tower at Resort World Sentosa is supposed to be a luxury suite hotel with first class service. First. upon check in, we were greeted by a cold and unwelcoming front desk staff who told us due to "inventory issue" no king bed suite available even though we had booked for one. So was assigned to a twin-bed instead. Next, in the suite, there was no USBC charging port available and was informed that we have to leave our phones to concierge to charge instead. OMG. Worse, there was power outage in the room and it took a while for technician to fix and by the time he did, hubby and I were already tired and worn out. Could not even get a good rest. Although this was a complimentary stay from Crockfords Tower, I believe the hotel must treat every guest the same. We had many other complimentary stays in other 6-stars hotels and we were warmly treated just like any other guests. The staff made sure we enjoyed the stay so that we will return again and again. But for Crockfords Towers, it was a real disappointment for us.