PARKROYAL COLLECTION Marina Bay, Hotel in Singapore

The hotel front desk service was highly problematic: different customers received different treatment. At checkout, they directly helped my friend store his luggage at the front desk, but then required me to carry it to the storage room myself.

The hotel's location is decent, right across from a large shopping mall where you can find and eat anything. The balcony offers a nice view of Marina Bay and the Marina Bay Sands. Transportation is also quite convenient; in fact, public transport throughout Singapore is generally good, and getting anywhere takes about 30-60 minutes. Buses seem to be more flexible than the MRT. The shower stall was a bit cramped, making it hard to turn around freely.

Now, for the main point:

Service: What's most appalling about this hotel is their breakfast service staff, who are skilled in, but not limited to, 'discriminating against Chinese people' and 'quickly clearing plates to seat new guests.'

I was asked for my coffee order as soon as I sat down for breakfast. I ordered a Cappuccino and said 'Thank you' in Chinese. However, 15-20 minutes passed, and my coffee never arrived. I asked a male waiter who looked like a supervisor in English, and he said he'd check on it. Three minutes later, another waitress finally brought me the Cappuccino.

Afterward, I finished my first plate and went to grab some other food. I was gone for less than two minutes, but when I returned, I found my table had already been cleared and taken by other guests! I was shocked and furious. A waiter said they would arrange another table for me immediately, so I sat at a different table for my second plate (which was a very small amount).

Then, I went to get some fruit. I specifically asked a waiter not to clear my plate, but when I returned a minute later, the table was clean again. Fortunately, no one else had sat there yet.

After I finished a few pieces of fruit, I was still sitting there, not even finished, when a young waitress actually slid the empty plate out from under my arms on the table without even asking! This is absolutely unbelievable!

You're just Singapore; don't be so conceited. China has far better hotels with top-notch service. The abundant greenery is just a feature, not necessarily an advantage. Without Chinese consumption and economy, you are nothing! 😁