Hotel Serrano Palace in Cala Ratjada

Booked through jet 2, I would recommend that you don’t get the jet 2 transfer as it took 3 hours- private transfer is about an hour and I would say worth it.. We arrived at this hotel just before midnight.. We were greeted warmly by the night manager- however he said our rooms were not ready and we would be given a suite for the night, ( we had booked 2 sea view standard doubles and had requested that they be together - we are 2 children and 2 adults staying for 11 nights ). We gave our hotel voucher to him and he called someone and confirmed that we would be given 2 suites for just that night on different floors. We had no choice to accept this as it was late and we were tired.. he also said that I should come and see the manager in the morning to find out where we would be moving to in the morning and that we would be compensated. He said the rooms we were going to get the next day were lovely rooms and together. He gave us a welcome drink and offered us some food. He shared no further information about the hotel. We went to our rooms which were adequate but we couldn’t unpack and settle or use the safe as we knew we were off again in the morning. I Went to reception in the morning- the receptionist was so rude - some of her statements in our brief conversation ‘the hotel was full last night you were lucky we gave you nice rooms - we could have sent you away at the door as the hotel was completely full ‘ and ‘ we can’t give you any compensation as you had an upgrade for the night ‘ I pointed out to her that I couldn’t start my holiday till I had unpacked and settled. She said that I wasn’t to worry and at 2 pm all the hotel rooms would be cleaned and we just had to leave our bags packed in our temporary rooms and they would be transferred for us. I asked where we would be going to and she said two room numbers on different floors at opposite ends of the building. At this point I said I was more dissatisfied with this than anything else. She said that having rooms together wasn’t guaranteed. Now I was angry/upset and I did start to raise my voice and said I wasn’t very happy with the situation. Thank goodness the lovely Alba and another male receptionist came to my aid and they did suddenly find us two rooms that were available immediately and were situated together (The rude receptionist backed away - I didn’t deal with her for the rest of our trip - I recommend she is retrained In customer service! ) We moved our bags ourselves to the new rooms (there is no concierge service ) - I was very unhappy for most of the morning and actually cried to my husband as felt responsible as had chosen and booked what I thought was going to be a lovely holiday - What a miserable start ! Later that day the hotel sent us fizzy wine and chocolate strawberries to apologise for the inconvenience.. that was nice and we all appreciated the gesture. The rooms were big and had a big balcony ( I would prefer a table and chairs rather tha