Alua Calas de Mallorca Resort in Cales de Mallorca

While the room itself was pleasant, offering beautiful views and a lovely sunrise each morning, my overall experience was far from what I expected, particularly given the hotel's rating and our booking expectations. Firstly, despite having specifically booked a double room, we were provided with two single beds. We were informed that a double bed was an optional request, which I find perplexing, as our reservation clearly indicated a preference for a double. This oversight was frustrating and disappointing. The service at the hotel was also inconsistent. Some staff members were exceptionally helpful and attentive, promptly addressing any issues I raised. However, others were unprofessional and dismissive, which left a negative impression. This was especially disheartening towards the end of the season, when one would expect staff to remain professional and customer-focused. The quality of food was another significant concern. The meals provided were consistently substandard, with no clear labelling of ingredients, making it a potential hazard for guests with allergies. The menu was monotonous, with fish being served daily, despite my personal dislike of it. Unfortunately, both my partner and I fell ill from the food, which severely impacted our holiday. When my partner attempted to report the food poisoning incident, the reception staff, particularly one individual, was rude and unhelpful. My partner was told to wait until customer service opened at 9:00 AM, only to find that no one was available. A second receptionist, Fabian, was even more unprofessional, tried to flip the desk and knocking over signs in a display of poor behaviour. We were left without any apology or assistance. The drink options were also subpar. Cocktails were made from a machine rather than freshly prepared, resulting in diluted, ice-heavy drinks. Additionally, many of the cocktails required an additional charge, despite the hotel offering an all-inclusive package. We were provided with two drink tokens upon arrival, limiting us to just one drink each. This was quite disappointing and restrictive for an all-inclusive resort. The lifts were another major inconvenience. There are only two lifts serving the hotel, and one was consistently out of order, making it a challenge to navigate between floors, especially when the hotel was busy. We were on the 8th floor and often had to wait 5 to 10 minutes for the lift to arrive, or resort to using the stairs. For guests with mobility issues, this situation would be especially problematic, and I can't imagine how difficult it would be during peak season. While the hotel is marketed as all-inclusive, I did not find it to be a good value for the price paid. The surrounding area offered limited dining and shopping options, none of which were particularly noteworthy. The beach, though a 10-15 minute walk, was tucked away in a cove and provided a different, yet pleasant, experience from the typical sunbed setup. The entertainment wa

We saved all year to take our 20-month-old on his first holiday, and this hotel completely ruined it. Within 1.5 days, all three of us came down with food poisoning and had to cut our trip short to come home early.

Room:
The shower was either boiling hot or freezing cold — impossible to bathe our baby safely. When our child was sick, we asked reception for help with towels and bedding. The staff initially said they had nothing, then reluctantly handed us two towels and a bit of blue roll. The toilet frequently overflowed, the bathroom and hallway reeked of mould and urine, and the shower screen wasn’t even attached properly — it was wobbling and could easily have shattered. We reported everything to management, but nothing was ever fixed, and no one came to check.

Hotel facilities:
The so-called “kids play area” doesn’t exist. The outdoor pools were freezing (as expected for the season), but the indoor pool — one of the main reasons we booked — has been closed for months. Several staff even mentioned it hasn’t been open in ages. Our “sea view” room came with a generator directly below it, making it impossible to sleep from the constant noise.

Food:
The buffet was awful. Meat was undercooked and unsafe — we nearly ate raw chicken — and several other guests were complaining too. There’s barely any food suitable for children, and even basic things like plates and cutlery were hard to find. We ended up surviving on plain pasta and fruit.

Absolutely not what we paid for. This hotel needs a serious inspection — it’s unsafe, unsanitary, and completely misrepresented online. I wouldn’t recommend it to anyone, especially families with young children.