Grupotel Alcudia Pins in Platja de Muro
✅ Spacious rooms and studios with kitchenettes, cleaned daily ✅ Multiple pools with slides and a water park provide entertainment for children ✅ Friendly staff and helpful service ✅ Close proximity to the beach, only 30 meters reported by a guest ✅ Reasonably priced all-inclusive option with decent food variety ✅ Quiet nights despite high child traffic due to early closing times ❌ Some guests report poor room cleanliness and damp smells ❌ The hotel parking is on-street, not secure on-site parking as expected ❌ Reports of unpleasant sewage odors affecting outdoor areas and some rooms at night ❌ Food quality in the restaurant received mixed reviews, with some calling it awful ❌ Air conditioning in rooms may be insufficient ❌ Pool closes early at 6 PM, which limits evening swimming
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Description
Grupotel Alcudia Pins is a three-star hotel located in Playa de Muro, offering a wide variety of room types, from Standard rooms to Luxury Suites and spacious Apartments with sea and pool views. The hotel features several recreational amenities including multiple pools with water slides, a water park, and a kids' club, making it a popular option for families. Services include WiFi, parking (note that parking is on-street), a restaurant, bar, fitness centre, and massage facilities. Guests can enjoy on-site entertainment such as billiards and table tennis. While the hotel provides convenient services like currency exchange and a concierge, some guests have noted issues like room cleanliness and odors from outside the hotel, particularly at night. The hotel was rated an overall 8.1/10 by guests, with cleanliness, services, location, and service all rated around 8/10.
Location
Grupotel Alcudia Pins is situated on Carretera Artà-Alcúdia, km 25.4 in Playa de Muro. The hotel is just 500 meters from the Es Comú beach, making it a short walk for beachgoers. Palma de Mallorca Airport (PMI) is located 42 km away, which is convenient for travelers arriving by air. Nearby dining options include The Green And Grill Restaurant 91 meters away (rated 8/10), Bull Steak's House at 141 meters (rated 6/10), and Restaurante Portobello 337 meters away (rated 7/10). This location offers easy access to local shops and restaurants while being close enough to the beach for daily visits.
Tips
- If you plan to drive, be prepared for on-street parking rather than secure on-site parking.
- Consider requesting a room away from the elevators and ground floor to avoid noise issues.
- For a more comfortable stay, bring some personal items to improve room freshness, as some guests have reported damp smells and night-time odors from the nearby treatment plant.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:00-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 11:00-12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Family room
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- German
- English
- Multi-language staff
- Tour assistance
- Barbecue grill(s)
- Billiards
- Hiking
- Barbeque
- Sun Deck
- Parking
- Water park
- Outdoor pool
- Water fun
- Pool facilities
- Next to the beach
- Table Tennis
- Fitness facilities
- Solarium
- Massage
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
The nearest beach is located on the distance of 500 m. It takes 8 minutes To the beach!
The distance to the sea is 230 meters
Video: Grupotel Alcudia Pins, Playa de Muro, Spain
Map
Reviews
The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed
On devait avoir un logement avec vue sur la grande piscine en étage on s est retrouvé au rdc j avais précisé loin des ascenseurs pour être au calme c était tellement bruyant que nous nous sommes pas reposé !!! Au final votre Apart hôtel était nul et pourtant on est pas chiant d habitude
El hotel está bien, le falta un poco de mantenimiento en algunas áreas comunes.
En las noches toda la zona tiene un fuerte olor a heces que no te permite caminar por las áreas comunes o bien utilizar el balcón, las habitaciones se pasa es olor fecal, este olor comienza a las 11 en punto PM y dura hasta las 6 am que es cuando cambia el viento, ES HORRIBLE , y la respuesta del hotel es que es un problema de la planta de tratamiento que tiene la zona lo cual afecta a todos los hoteles, está info está en internet “mal olor en Platja muro” si bien no es un problema del hotel directamente , afecta directamente a los huéspedes y trabajadores los cuales también se quejan de tener que dormir todas las noches con el olor a heces que es más fuerte de lo que podrían llegar a imaginar.
las toallas se cambian solo los lunes y jueves, si las quieres cambiar antes como para además del olor a heces no tener olor a humedad debes pagar 1 euro por toalla.
la piscina la cierran a las 6 PM y se oscurece a las 10 PM.
Evening shows good.
Rooms were quite noisy
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Grupotel Alcudia Pins
Does Grupotel Alcudia Pins offer on-site parking?
The hotel provides parking, but it is on-street parking rather than a secure on-site facility.
Are children allowed to stay at Grupotel Alcudia Pins?
Children can stay in some rooms, though additional fees may apply for children using existing beds. Extra beds cannot be added.
What types of rooms are available at this hotel?
Room types include Standard rooms, Family rooms, Business rooms, Superior rooms, Deluxe rooms, Junior Suites, Luxury Suites, and various Apartments with options for sea, pool, and water views.
Is there direct beach access from the hotel?
The beach Es Comú is approximately 500 meters from the hotel, a short walking distance.
Are pets allowed at Grupotel Alcudia Pins?
Pets are not allowed at the hotel.













































































