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+37 °C

Wind: east, 6 m/s

Humidity: 37 %

Pressure: 764 mm Hg

Average temperatures

	day	night
August	+33 °C	+24 °C
September	+30 °C	+22 °C
October	+27 °C	+20 °C
November	+22 °C	+16 °C
December	+20 °C	+13 °C
January	+18 °C	+11 °C

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234 USD

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Playa Esperanza Resort Affiliated by Melia in Platja de Muro

🌍

● Center: 1.1 km

➊ 1 line

☎ Phone: +34 971 89 05 68Show

✅ Excellent location on the beach with direct access to Playa de Muro and stunning sea views from many rooms. ✅ Wide variety of activities and entertainment, including a well-organized kids’ club praised for engaging children. ✅ Clean and well-maintained grounds with multiple pools (3 outdoor, 1 indoor) and a modern spa and fitness center. ✅ Friendly and helpful staff in many departments, especially cleaning and kids entertainment teams. ✅ Spacious apartments with separate bedrooms were appreciated by families for comfort and privacy. ❌ Several guests reported inconsistent and poor housekeeping, including unclean rooms and issues with trash removal. ❌ Front desk service was frequently described as rude, unhelpful, or disorganized by multiple reviewers. ❌ Noise from evening entertainment and parties disturbed guests seeking quiet, especially families with young children. ❌ Food quality was mixed; some found the buffet varied and good, others criticized the meals as mediocre and repetitive. ❌ Additional costs for beach sunbeds, drinks at dinner, and other services were seen as excessive by some guests.

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Standard Single room

Air conditioning and private bathroom

Beds:

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Standard Double room with partial sea view

Private bathroom

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Standard Double room

Air conditioning and private bathroom

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Superior Double room with partial sea view

Private bathroom

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Double Suite with partial sea view

Private bathroom

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Superior Double Junior Suite with partial sea view

Private bathroom

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Premium Double Junior Suite with partial sea view

Private bathroom

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Standard Double Apartment

Private bathroom

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Standard room

Wireless internet, air conditioning and private bathroom

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Standard Double room seafront

Private bathroom

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Basic Double room

Private bathroom

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Double Junior Suite

Private bathroom

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Double Junior Suite with partial sea view

Private bathroom

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Royal Double Junior Suite seafront

Private bathroom

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Premium Double Suite with partial sea view

Private bathroom

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Royal Double Suite seafront

Private bathroom

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Double Apartment with partial sea view

Private bathroom

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Double Apartment seafront

Private bathroom

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More rooms

Description

Playa Esperanza Resort Affiliated by Melia is a large 4-star hotel established in 1970 and renovated in 1995, featuring 332 rooms in a 7-floor building. Located directly on the first line of the public Playa de Muro beach, it offers immediate beach access with a 13 km stretch of fine sand. The resort covers 60,000 m2 of green territory, including indoor and outdoor pools, a spa with sauna, Turkish bath, massage, and fitness center. Families will find multiple kids' facilities such as a kids' club, playground, and childcare services. Dining options include a buffet restaurant, snack bar, and bars. The hotel provides free Wi-Fi, car rentals, currency exchange, and business facilities. Most rooms offer sea views in various categories from standard to suites and apartments. While many guests praise the location, cleanliness, and kids’ entertainment, some reviews note issues with housekeeping and customer service. Overall, it serves as a comprehensive resort experience close to nature and the beach.

Location

Playa Esperanza Resort is situated at Avenida Sa Albufera, 4 in Playa de Muro, Spain. The hotel is only 50 meters from the public Playa de Muro beach, allowing quick and easy access to the sand and sea. It is 43 km from Palma de Mallorca Airport (PMI), making it reachable within about 40-50 minutes by car. Nearby dining options include Italia Restaurant And Pizza at 190 meters, Picco at 246 meters, and Utopía Lounge Bar Tapas at 291 meters. The natural park Albufera is also close by, offering opportunities for nature excursions. The hotel’s beachfront location and proximity to local amenities make it convenient for guests looking to combine beach time with exploration of the surrounding area.

Tips

Book a sea view room to enjoy the best vistas of the beach and ocean.
If traveling with children, take advantage of the kids’ club and indoor playground to keep them entertained.
Be prepared for additional charges for beach sunbeds and drinks; bringing your own water bottle is not allowed, so plan accordingly.
Arrive early for meals to avoid the busiest times in the large dining hall.

Policies and conditions

Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
Breakfast: Buffet [Mon - Sun] 08:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
Pets: Pets are not allowed
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: MasterCard, Visa
Check in time: 15:00. Check out time: 11:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

General

ATM
Shopping on site
Air conditioning
24-hour reception
Elevator/lift
Currency exchange
Smoke-free property
Heating
Newspapers
Ticket assistance
Gift shop
Garden
Television in lobby
Terrace
Fire Extinguisher
Outdoor furniture
Electric car charging

Rooms

Non-smoking rooms
Room service
Family room

Accessibility

Accessibility features

Services and amenities

Ironing
Luggage storage
Laundry
Safe-deposit box
Dry-cleaning
Luggage storage

Meals

Bar
Diet menu (on request)
Buffet breakfast
Cafe
Restaurant
Restaurant (buffet style)
Snack bar
Poolside bar

Internet

Free Wi-Fi
Internet access

Transfer

Shuttle
Car rental
Airport transportation
Transfer services

Languages Spoken

Spanish
German
English
French
Multi-language staff

Tourist services

Tour assistance

Recreation

Library
Bike rental
Hiking
Sun Deck
Ping-Pong

Parking

Parking
Free parking nearby

Pool and beach

Swimming pool
Spa tub
Indoor Pool
Outdoor pool
Beach facilities
Water sport facilities
Beach/pool towels
Next to the beach

Business

Business center
Fax and copy machine
Meeting and presentation facilities
Conference Hall

Sports

Windsurfing
Diving
Darts
Cycling
Table Tennis
Tennis court
Fitness facilities
Gym

Beauty and wellness

Doctor
Massage
Steam room
Beauty services
Sauna
Spa
First Aid Kit

Kids

Playroom
Babysitting and childcare
Children's playground
Children swimming pool
Family/Kid Friendly
Kids club
Kids' TV Networks

Pets

Pets Not Allowed

The hotel is located on first line from the shore.

The nearest beach is located on the distance of 340 m. It takes 5 minutes To the beach!

The distance to the sea is 150 meters

Video: 🌍✈️ Playa Esperanza Resort Affiliated by Meliá - Playa de Muro, Bucht v. Alcudia, Mallorca / Spanien

Map

Reviews

Cleanliness

Amenities

Location

Service

08.10.2025 solodkayama

A wonderful quiet family beach hotel with quick access to the sea. The food in the restaurant was delicious, quite a good choice. Breakfasts are almost always the same but you won't go hungry. I would like to see the possibility of free water at dinner, because drinks are all paid and that's understandable, but at least water should be free. Cleaning is good, towels are changed very often. Quite a lot of activities from the animators. We lived in the apartment building and we were not bothered by the noise from the evening programs. Overall, a very good impression of the hotel. We plan to return!

15.09.2025 211dinae

Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price. We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for. The housekeeping was catastrophic: - dirty glasses and empty bottles left in the room, - dirty plates and food leftovers not removed, - used tissues and trash not picked up, As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable. When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay. To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price. We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel. No apology, no compensation, no professionalism.

05.09.2025 AJ

This was our second time staying at Playa Esperanza as a family. This time, we booked the Twin Room Premium with a lateral sea view. The view was fantastic, and the room itself was clean and well-maintained—although personally, I found it a bit small.

The staff at reception were friendly and helpful. The kids’ entertainment program was a real highlight—well organized and engaging, which made a big difference for us as parents.

The food was great, with a wide variety to choose from at each meal. Just a heads-up: if you’re on half-board, drinks at dinner aren’t included. That’s standard and fair, but worth knowing in advance.

Overall, it was another really good experience. Next time, we’ll probably go for the apartments again, as they suit our needs a bit better, but we’re already looking forward to coming back.

26.08.2025 Sandra123454321

It’s unfortunate that the service is so terrible as the hotel and location are good. The front desk is awful. There is one reception desk man that is particularly terrible. He was rude to both my daughter and my son. You are treated as if you are going to run away without paying or you have to uncross your legs from the sofa. They have completely forgotten customer service and who is paying. Breakfast is like a rat race. Our room was good with fantastic view. There are lots of chairs throughout the grass property. For the beach you have to pay 21 euros as this isn’t part of the hotel but the beaches are lovely with all sand a clean warm water.

25.08.2025 houda

Terrible experience at Playa Esperanza, Mallorca. Staff were unprofessional, aggressive, disrespectful, and treated guests with contempt. Rooms were dirty, beds uncomfortable with springs sticking out, flat pillows (only one per person), and cleaning not done. Woken up every morning at 5 a.m. by noise. No free sunbeds at the beach (20€ per day), no relaxation space without paying (7€ for a bottle of water). Pool loungers moldy, no mattresses. Buffet was awful (stale pastries). Constant harassment from staff made our stay a nightmare. We paid over 13,000€ for this disaster. Absolutely avoid!

19.08.2025 Visitor082018

Thank you all for making our stay so wonderful. The resort is well-maintained and the location is beautiful. The apartment was very comfortable and well-equipped. The breakfast and dinner area was exceptionally busy, and staff members worked very hard and efficiently. The quality of the food was good. As others have commented, a bottle of water is somewhat pricey in the restaurant (for dinner), and one is not allowed to have their own water bottle. The beach was stunning, albeit at times rather windy. Everyone in the hotel was very helpful. The hotel is very clean; however, the housekeeping in the apartment was somewhat inconsistent. We always found a calm and quiet place in the hotel's grounds. In summary, we would recommend it to others and we would return.

13.08.2025 DanielaF239

I am in a difficult position here as it never happened to me to write a bad review about a 4 star resort but here i had a terribile experience! I Chose the hotel as i thought it was affiliated Melia (always had great experiences with them) but it wasn’t! I called several times the hotel to ask infonfor example about the beach if it was family friendly and they told me it was the best beach in Maiorca and it turned out it wasn’t: waivy a lot of wind, we had to rent a car to find better places! The personaille of the hotel was extremely rude which normally is not the case for spanish people…They force you to always have on a bracelent and i told them i was allergic and one of the staff asked me for my personal health information. He said specifically “ If you come back and you proove you are allergic i will give you the money back” Outrageous very intrusive and irrispectful! The only gentle people were the cleaning ladies very kind…Food was not great either..We had the half board but most of the time they were cooking in advance and things were kept warm but at the end they were half cold! Fortunately we had a couple of restaurants around us so we went there despite the fact we paid for the service…Unfortunately my total experience was not good at all

12.08.2025 Feng

Our stay at Hotel Playa Esperanza was absolutely fantastic! The food was delicious with great variety every day. The beach and sea are simply breathtaking – crystal clear water and just steps away from the hotel.What really made our stay special were the wonderful staff – everyone was kind, attentive, and made us feel truly welcome.

A special thank you goes to Maria and the Kids Club "Los Troncos" – she is incredibly loving and caring. The kids had so much fun with the daily activities like crafts, kids’ parties, bingo, and more. The program was varied and full of joy – our children couldn’t wait to go every day!

We can only recommend this hotel to families and anyone looking for relaxation with great service. We will definitely be coming back!

09.08.2025 Dominic

I would like to take the time to say thanks to the Resort for the newly renovated apartment building. We had the luck to be the first one staying there after the renovation and it really was a nice and beautiful stay. Only thing is the extractor hood was making some strange noises so we did not use it at all and it would be nice to have some more possibilities to hang the towels and stuff. The food was awesome, every morning and evening there were plenty of choices. The only really really bad things was the cleaning of the room. The glass on the balcony and the windows have not been cleaned once in our 10 day stay. The floor was always dirty and white socks weren’t white after 10 minutes. The housekeeping did a really really bad job. I told the receptionist about it but it did not help much. The rest of the staff was super friendly and helpful.

03.08.2025 Moritz

Terrible Experience – Unfriendly Staff, Loud Nights, and Poor Service

We had a deeply disappointing stay at this hotel, and I would not recommend it to anyone—especially families with children.

From the start, the front desk and management staff were unfriendly and unaccommodating. A simple room request made well in advance was completely disregarded, and any follow-up was met with indifference. When moving into the room I offered to carry most of our heavy belongings myself, yet the concierge still had the audacity to leave my wife—with a baby and multiple suitcases—stranded by the elevator while he walked off. Absolutely unacceptable.

The noise level each evening is relentless. Loud music blares through the property every night until at least 10-11 PM. This isn’t faint background music—it’s full-on party volume that shakes the walls. If you’re traveling with kids or expect to get a decent night’s sleep, stay far away. Calling the front desk for assistance is pointless; they either ignore the calls or offer false reassurances.

Adding insult to injury, beach towels can only be exchanged every three days, which is completely impractical for a beach resort. It feels like every policy is designed for the hotel’s convenience, not the guest’s comfort.

The only silver lining in this mess was the housekeeping staff. They were friendly, respectful, and kept the rooms clean—easily the most professional and considerate part of the entire operation.

Bottom line: A poorly run hotel with shockingly bad service, loud disruptive evenings, and staff that clearly don’t care. If you’re looking for rest, respect, or even just basic decency, look elsewhere.

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POIs near hotel

Torre d'Enfilació (5 km)

This historic Torre d'Enfilació served as a watchtower along the shoreline.

Torre d'Enfilació (5 km)

This monument, Torre d'Enfilació, served as a coastal lookout point in the past.

Bust de Jaume Mandilego Buchens (5 km)

Memorial bust honoring Jaume Mandilego Buchens, the first person born in Can Picafort in 1915.

Búnquer (6 km)

The Búnquer is a historic monument representing military architecture from the area.

Torre d'Enfilació (6 km)

Torre d'Enfilació is a historic monument once used as a watchtower along the coast.

Cafe and Restaurants near hotel

Restaurant «Italia Resturant And Pizza» (3 min)

Restaurant «Picco» (4 min)

Av. de s'Albufera

Restaurant «Utopía Lounge Bar Tapas» (4 min)

Frequently asked questions about Playa Esperanza Resort Affiliated by Melia

What types of rooms are available at Playa Esperanza Resort?

Room types include Standard room; Standard Single room; Standard Double room; Standard Double room with partial sea view; Standard Double room seafront; Superior Double room with partial sea view; Basic Double room; Double Junior Suite; Double Junior Suite with partial sea view; Superior Double Junior Suite with partial sea view; Premium Double Junior Suite with partial sea view; Royal Double Junior Suite seafront; Double Suite with partial sea view; Premium Double Suite with partial sea view; Royal Double Suite seafront; Double Apartment with partial sea view; Double Apartment seafront; and Standard Double Apartment.

Is Playa Esperanza Resort suitable for families with children?

Yes, the resort offers a kids' club, children's playground, indoor playroom, and childcare services. Many reviews highlight the engaging kids’ entertainment and family-friendly facilities.

Are pets allowed at the hotel?

No, pets are not allowed at Playa Esperanza Resort.

Is parking available at the hotel?

Yes, free parking is available on site.

Are drinks included with half-board meals?

No, drinks are not included with half-board dinners and must be paid separately.

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Hotel prices for: August - September 2026 calendar

The average hotel price this month is 418 USD The best time to book is August 8, with rates starting from 234 USD

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