Caramelo Palma Beach in Playa de Palma

It was my mistake not to research the area properly before booking, and I now know it’s very much a party town. I want to flag that so others don’t make the same mistake.

That said, the noise inside the hotel was completely unacceptable, with drunk guests running up and down the corridors screaming all through the night and into the early morning. I raised this with reception as well as in a mid-stay survey I was sent, and was told security would monitor it, but nothing improved.

The walls are paper thin, so even normal conversations from neighbouring rooms carried straight through. I also felt uncomfortable with the behaviour of number of drunk guests around the pool during the day. As a solo female traveller, the lairy behaviour throughout the hotel made me feel unsafe.

The room itself could do with some TLC, especially the bathroom, eg. exposed floors, chipped tiles and paint, and chipped taps. Additionally, the balcony door didn’t lock, making it feel even less secure. One of the lifts was frequently broken during my stay and the other one was very slow and clunky. Overall the entire hotel felt a bit tired.

The main positive was the breakfast, which was excellent and the staff in the restaurant were great, but overall, unfortunately I wouldn’t recommend this hotel.

The purpose of a hotel is for you to be able to sleep - which we unfortunately were not able too. You can hear every word spoken on the hallway- even with the earplugs provided. Who had the Great idea for the cleaners to clean the hallways and loudly talk to each other at 7:15 am? This is poor planning on the hotels side. Additionally you will hear your pipes groan every time the neighbor flushes the toilet or takes a shower. The beds make bad noises if you just move to turn around- I would not come here again

The pool is great and the bar staff nice however if you can’t have a proper rest at night it kind of defeats the purpose of a hotel. I would therefore not recommend it

We recently stayed at this hotel and unfortunately, it just wasn’t the right fit for us. It is advertised as a chilled out environment suited for all. The overall atmosphere of the hotel and area felt like a ramped-up version of Magaluf, largely catering to Dutch and German teenagers looking to party. Nights were loud and disruptive, with many guests returning extremely drunk, shouting in the hallways, banging on doors, and creating an uncomfortable environment. Apparently if you have an issue there is a security guard that should come up to deal with it.

Cleanliness throughout the hotel also left a lot to be desired. One particularly unpleasant moment was when a staff member physically grabbed my partner’s arm to scan the credit chip on his wristband — which felt very unprofessional and intrusive.

On a more positive note, the food was excellent. Both breakfast and dinner were consistently high quality and well-prepared. The real standout, however, was guest relations. A staff member named Mimi (apologies if I got the name wrong) was incredibly helpful and understanding. She quickly arranged for us to move to a different hotel that was much more suited to our preferences, and we’re genuinely grateful for that support.

Overall, this hotel may be perfect for the party crowd, but for us, it just wasn’t the right vibe.

It was a serious case of what you buy online vs what arrives in the post... This is a party hotel and is not peaceful in the slightest. From the drunken gaggles of people smoking and drinking from morning till night, to the loud house music blasting by the pool which can be heard from down the street. The room was so appalling with the ceiling leaking, the shower broken, hairdryer damaged and smoking when used, ripped towels, delayed check in, stink of damp, our room was so bad we didn’t even stay a night in the hotel! Please think carefully about the holiday you want to be on because the website does NOT disclaim the state of the place. Staff helpful but even tho we were in the room for 20 minutes we were still charged almost £400.00 for one night even though we didn’t stay longer than it took to shower.