Paradiso Garden Hotel in Playa de Palma

We stayed in August with my family. Rooms were spotless but small. Didn't feel it was value for the money we paid. Staff were very friendly. But for me it was not a family hotel. Large groups of German guests mainly lads took over the hotel. Which is fine but didn't suit our needs we wanted a relaxing break instead were woken most nights with guests returning to their rooms at all hours. Breakfast was good. Very little evening entertainment in the hotel good location close to the beach.

We had a wonderful stay overall. The hotel itself is beautiful, and the front desk staff were excellent—very friendly and helpful throughout our visit.
That said, I do have a couple of concerns. The first was our initial room, which had a strong cigarette smell as soon as we walked in. This may have been due to guests smoking on the balcony. Fortunately, the staff was quick to assist us and moved us to another room that night, and then again to a different room for the remainder of our stay. While the multiple moves weren’t ideal, I appreciated the team doing their best with the availability they had.
My second concern is about breakfast service. One morning, I kindly asked the lady preparing the eggs if pancakes would be served, since I have dietary restrictions. Instead of a polite response, she rolled her eyes at me and then brought out a fresh tray of pancakes—which, from what I could tell, were already prepared and simply needed to be set out. Her attitude felt unnecessary and left me with a poor impression.
We’ve been traveling in Spain for 16 days and have stayed at many hotels, yet this is the only review I’ve written because I was genuinely disappointed with that interaction.

Important as a young solo traveller to be aware of the demographics of the area. This area is purely young German tourists with some nuisance once the drinks are flowing Not an issue in itself, but as a young solo Brit, it was rather intimidating.

The hotel has a modern, stylish design and is very well-maintained. The garden is beautiful, with lush grass and fresh flowers hanging from the rooftops. The lounge chairs in the middle of the property are a lovely touch for relaxing.

The staff are okay—neither overly friendly nor rude. They seem to just do their job. A special mention to Klara, who stood out with her warmth and friendliness. She made a positive impression, and I hope the hotel values her.

The food was a mixed experience. The first two dinners were vibrant, fresh, and tasted amazing. However, by the third night, the quality started to drop. Today’s lunch was quite disappointing—I paid €15 for fish with vegetables, which looked like it was thrown together without thought. The vegetables were overly oily and inedible. There were no complementary sides like bread or potatoes, and no one came to check on us during the meal, which is standard in most other places.

My husband ordered a hamburger that felt too heavy and left us feeling bloated afterward. Unfortunately, we also had to wait 45 minutes for our food—even though we were the only ones in the lounge area. I can't imagine how long the wait will be during high season.

Dinner service is consistently slow. We’d arrive at 19:00, wait 10–15 minutes just to place our order (as staff rushed around), then wait another 15–20 minutes for the first dish and a full 45 minutes for the second. Dessert came quickly, thankfully. But when you're dining with a toddler, a 2.5-hour dinner becomes quite a challenge.

The Coca-Cola served today was flat, likely poured from an old 2L bottle. Small glass bottles would be a better choice for freshness.

A few more notes:

The suites on our side of the hotel don’t get any sun. We got very cold at night (end of April) and had to sleep in joggers.

Breakfast is excellent, with a great variety and fresh seasonal fruit.

The location is convenient—close to the beach and well-situated.

Final thoughts:
5 stars for the hotel’s appearance and cleanliness, but service and food quality (especially over time) bring the overall experience down. With long wait times and hit-or-miss meals, I recommend exploring other local restaurants for food. A bit more attention to detail and guest comfort could make this hotel truly exceptional.