We visited this hotel for a week, arriving on 8th July 2025. Let me start off by saying Danny, the hotel manager, David and Maria who were his bar managers were all fantastic and really couldn't do enough to make you feel welcome and comfortable - it's a shame we didn't meet them until later in the stay. Unfortunately they really struggled to carry the downfall of the rest of the staff who, once they knew you were English, basically put you at the back of the queue or refused to talk to you even in attempted Spanish and provided below par service compared to the other local guests. Restaurant / Bars - 3/10 Breakfast was cold. There's no easy way to say that the "hot" items on the buffet were freezing cold which is definitely a food safety issue. There were trays of scrambled eggs, beans, mushrooms, bacon and sausages that even at 08:00 when it opened, were freezing cold. I will say the freshly made omelettes by the chef were lovely and I ended up having these every day. The pastry and cold meats selections were fairly nice. Dinner wasn't too bad overall. There was a decent selection of hot and cold food with plenty of choice for adults and children alike and the food was always kept just about warm, at no point was the buffet food hot (again we tried this at 20:00 when the buffet opened). I'd avoid the grill chef completely in the evenings. After ordering a piece of pork from the grill I watched the chef stop picking up the raw meat with the tongues, and then use the same tongues to give me the cooked meat, and straight back to loading up the raw chops onto the grill. Needless to say this went straight in the bin and is another massive food safety issue. The biggest food safety issue was the raw food at the pool bar. My 5 year old daughter was served a raw in the middle chicken burger which made her incredibly ill (see the attached photos). This is at the same time as the English people next to me at the bar being served beef burgers that had been sat on the grill for hours, whilst when the locals were requesting food, the burgers were being cooked from scratch. As you can imagine, these were freezing cold and disgusting after being sat hovering over the grill. Again, the same with fries. There were cooked, put into bowls and left on the side for hours and when ordered by the English, thrown back into the fryer for a minute to be reheated. The locals were treated to freshly cooked fries straight from the freezer. The coffee/in hotel bar is advertised as having hot food available from 16:00 to midnight, but on two occasions, we found that only crisps and ice cream were available — no hot food as described. Hotel Room - 6/10 We decided to upgrade to a junior suite before the trip which was a fantastic idea as it gave us 2 x double beds in the main bedroom, then a living area with a single pull out bed under the sofa which was surprisingly comfortable. Our daughter slept like a log on the pull out bed and it gave her a bit of space to her