Hotel Don Pancho - Designed for Adults in Benidorm

Went to Don Pancho for the first time
Best part of the room was the view
We saved really hard to find out it was not good for young couples
Food ok ish as they reheat same food most days or use the old food and make it into pies or curries.
Food makes you not well
Went to reception for a fan as it was really hot most days but as it winter time the fans are all put away in storage according to staff
Poor quality toilet paper
Not much room to use the toilet
Balcony door doesn't lock but use a latch hope cleaner locks the door which they don't
They fold used towels and put back on rack so had to constantly ask them for clean towels
1 day they gave us dirty toilet which we complained to reception and found out it was covered in poo
Entertainment was okish had 3 great entertainment but rest was rubbish
1 night had 3 entertainment and they sang same songs but in different ways
The bed in the room sunk and felt the base and complained but staff says nothing wrong with the mattress
Spoken to regular customers who stays there a lot even saying the standard has gone downhill and poor
Lifts are falling apart be aware
Saw people using lift B and started to move before door closed and some drop as you enter the lift. Lifts are a bit dodgy too
Some nights at restaurant we had to wait for staff to get drinks but they too busy with Spanish customers and having yap than serving holidaymakers
Chairs in room was filthy
Lobby in main entrance needs a clean as we sat on chairs and noticed that the rugs are filthy
For being a fancy hotel they need to upgrade their standards and make the rooms and entertainment better and food
I would recommend this hotel a 3 stars not 4 stars
Couple staff are nice and friendly but some staff are very rude and angry a lot
They too busy with regular customers and Spanish customers
Hotel is catered for pensioners and older generations as it like a care home
So this hotel will give you a care home experience.