Medplaya Hotel Riudor - Adults Recommended in Benidorm

Room is amazing and location is perfect if that’s where you want to be but on the second day, we went down for breakfast for about half an hour and went back to my room to find it had been cleaned. The cleaner had been through all of my clothes, ripped open my money bag which was in a hoodie pocket and moved all of my things around. She had also taken a phone charger and my carry on plane bag from the room. We spoke to reception and they really didn’t take it seriously and just kept grinning at us.

Where to start ! Positive clean hotel good location no noise when door closed Food : horrific on night 1 the food was stone cold little choice and what theirs was was terrible we ended up eating out when paid for all inclusive i complained to jet 2 rep who said he eats their and thinks its lovely sorry but myself and other guests who complained and we are PAYING guests but our experience is less important than his ! I heard another guest tell hotel cant eat the breakfast and evening meal they paid for and asked for a sandwich and they wanted to charge her 3 euros for them ! Rooms: rooms are small not well maintained the seats on balcony but broken air con either freezing or nothing Broken tiles on floor in bathroom laminte floor seen better days uncomfortable pillows we had 2 rooms and tv in other room not working had to ask them to fix it Pool: V cold one side doesnt get much sun not much room about the pool but people doubling sunbeds on top of each other so others have no sunbeds and cant lie next to them in 1 day i counted no less than 10 guests doing this meaning 10 less for other paying guests hotel not monitoring it Lifts : the lifts drop past the floor level so be careful when going in and out lift otherwise you may have a nasty fall . On morning of going home our safe decided to have an error leaving our passports locked in side font get me wrong reception staff are lovely and came up and fixed the issue but this hotel reminds me of faulty towers to be honest would not return I did ask on night 1 for a move to another hotel but wait for it i had to tell jet 2 what hotels and guess what every single one was full except 1 as long as we all shared the same room and given i paid for 2 rooms thats not acceptable yet the same list of hotels had availability on theirs own website but ill take that up with jet 2 !