Hotel THB Flora in Puerto del Carmen

I like whis hotel!Thanks!

Every thing was lovely I was a solo traveler the accommodation was what I expected very clean. Staff always willing to help I had no concerns with the flora whatsoever I would definitely go back to this hotel

The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made
me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email

Spacious, clean & tidy room. Breakfast was great with wide selection of options

Very clean room, pool was nice temperature, breakfast was nice and a wide variety of food.

Everything's fine, cleanliness could be improved a bit, otherwise there's nothing to complain about.

Stayed here many times, never disappoints. Great spacious rooms, clean, quiet. Would recommend

First time here, arrived late. They had some bags of food for us. ( nice touch). Rooms great, had 2 studios loads of space, tea and coffee, flat screen TV.
Hotel is 5- 10 min walk from everything, ignore "heart attack" hill, says more about the bone idle.
Been impressed with this place.
Food is very good.