Roulette Ipanema Park – Ipanema Beach in L'Arenal

The worst hotel! I don't even know where to start. First of all, the pictures on the website are not in accordance with reality. The furniture is extremely old, it smells very bad. I travel a lot and it has never happened to me not to have a mini-fridge in the room, there is no free wifi. I asked the cleaning lady to give me another towel to put in the shower on the floor and she said she would make an exception because they don't have enough for everyone. The last day I had something to put in the fridge and they didn't want it, they said we had to rent it for 8 euros per day. The balconies are separated by a transparent glass. The wardrobes are broken, there are no sockets in the room, only the one for the TV and one in the bathroom for the hairdryer. We had to charge our phone in the bathroom. I'm not the type to give negative reviews and I really try to enjoy my vacation and leave the minor things aside, but this hotel was too much, they do absolutely nothing for the customers, they are not kind at all.

Overall not so bad. The door that lead to the balcony was with the lock broken! it simply didn't lock no matter what. We had to ask someone to help and they fixed the balcony door. Not only that but the cleaners come into your room without asking.. I was naked changing myself and one of the cleaners opened the door without knocking. There's no fridge on the room, i had to drink hot water because i didn't have any fridge.

Service isn't good, took 30 minutes for one check-in. And you need to pay for EVERYTHING! Why are you charging 28€ for 14 days of wifi? And to lock the safe also, 3€ per day. Just ridiculous. And at the night the cleaners keep moving objects. You can't sleep with someone doing that all the night. The first time i went on the pool i saw a dead butterfly (just on the first day, the second day it was more clean) The blonde woman at the reception also didn't help on nothing. All she did was ask if i wanted something like wifi or rent a car, the only nice person there is a man with glasses. He's lovely. Same for some of the people working at the kitchen.
The buffet i felt like some foods there were reused! The toppings on the chocolate mousse were the same toppings from the ice cream from last day.
Not that bad tho, i haven't seen any ants like the other reviews. Wouldn't recommend if you're looking for quality.

Worst hotel in Mallorca AVOID please!!!
I arrived and headed to reception and the blonde women at reception was extremely rude very bad attitude just because it’s 3 stars doesn’t mean that the staff should be rude the pool outside is dirty unclean the rooms are ok but not the best even the restaurant staff the very old lady who works at the bar she is just miserable the only nice person was the male receptionist who has glasses as he always was cheery and helpful but it’s an awful hotel pls avoidd!!!

The room had really weak air-conditioning.
The cleaning service starting too early, and multiple days we were waking up to it. We had an indication on the door that we do not want cleaning.
The other days when we needed cleaning, but the cleaners only did the beds and left everything untouched!
Sand left on the floor and wet towels left without changing.
The hotel receptionists are teenagers and don't even know how to say hi to people entering the hotel.
Also no parking possibility, which I understand as it's on a busy street, but the receptionist was extremely rude with me not believing that they don't have parking.
The breakfast was good and had a lot of options, but the staff constantly bothered us and did not leave us to have a quiet moment.
Overall extremely poorly organized staff.
We were not able to rest, we needed to sleep with earplugs to be able to have the proper amount of sleep.