Chitra Suites in Pattaya

After a 12 hour flight and a two hour taxi ride my friend and I arrived at the Chitra to be met by the only staff member working who spoke zero English. After a lot of two and fro we spoke to a lady on the phone who was in Bangkok who said they had no record of our booking and could we show proof but as there was no internet we were unable to. She said that they would let us stay and we were taken to two basic rooms (bearing in mind I had booked a suite). I was approached by a lady when I was in the pool on the Tuesday who asked my room number and when I answered she said “you are in the wrong room” - I replied saying “yes I know” so she gave me the key to my proper room and I went and repacked and moved - no help from them by the way. The suite was a actually very nice apart from having no water from the tap in the bathroom sink so had to walk through to the kitchen to wash my hands every time I used the bathroom - reported to them Tuesday afternoon - not looked at by the time i checked out on the Friday - may still not be working now for all o know? All in all, not happy with the whole experience and really not happy that I paid for five nights on a suite and only stayed in it for three!