The G Hotels in Istanbul

The hotel is in a good location and is just next to the metro station.

The room was clean and quite big.

But when checking in, we were not welcomed appropriately by the receptionist - who had quite an attitude, he was rude and unpolite.

So exactly the opposite of what is expected in 5-star hotel standards.

We couldn't get in the room before at least 2:30pm.

Hopefully the manager was there to welcome us normally and was really nice.

I rarely leave negative reviews, but my stay at G Hotels was far below the five-star standard advertised. For a property I flew five hours to visit, this was extremely disappointing.
When we checked in at 9:30 PM, we were placed in a “non-smoking” room that reeked of cigarette smoke. The smell was so strong it was difficult to sleep. Despite raising the issue immediately, the only alternative offered was a one-bedroom unit without air conditioning in another building. I was told we’d be moved to an upgraded room the following morning, but that did not happen.
The initial room was also prepared for only one guest despite our booking for two—just one towel, one mug, and one toiletry set. Getting a second towel took nearly an hour and multiple calls to reception, and when something finally arrived, it was a dressing gown instead. We only received a towel after I went down to reception and waited another 45 minutes. Other problems in that room included:
A broken TV that required a technician late at night
No ironing facilities despite being listed online
A noisy air conditioner and ill-fitting sheets
A poorly sealed shower that flooded the bathroom
At 1 PM the next day, the promised room change was delayed again. When I pressed further, I was moved, but the new room was not an upgrade and, unbelievably, the shower didn’t even work until a maintenance man came to repair it. This second room also lacked several advertised amenities and, again, only had one towel. Staff throughout the stay were apathetic and unhelpful, and complaints went nowhere.
Other issues during the stay:
Breakfast: Limited and unusual selection—mainly soups and spicy Turkish foods, which I didn’t find suitable at 7 AM. The coffee was very poor.
Pool: Nice but not actually part of the hotel building. At peak times, there weren’t enough loungers.
Gym: Decent equipment, but uncomfortably hot.
Transport: The “VIP transfer” is misleading—it’s just a standard yellow taxi, and we were overcharged compared to the meter.
Location: Not ideal—close to the old airport, but far from attractions. The one saving grace is the metro stop right outside, which makes getting around the city easier.
On the positive side, the outdoor pool was pleasant, and the gym was usable. However, these do not make up for the misleading advertising, lack of amenities, and consistently poor service.

Hello,
Unfortunately, our experience at this hotel was a very bad one. We have been many times to hotels and resorts, both in Turkey and in other countries, but never have we been treated so poorly and with such disgust as here.

How it all started: we were on our way, and since making the reservation we had already informed the hotel that we would arrive at night. They told us it was not a problem, that we could arrive anytime because the rooms were reserved. They even sent us a message in the afternoon that our rooms were prepared, with air conditioning, fruits, and everything ready for when we arrived. We were happy that everything was fine. But when we arrived, it was exactly the opposite.

After a road trip of about 13-14 hours, very tired, we reached the hotel. Probably because we looked exhausted or sleepy, they thought, “these people will accept anything.” They told us that our rooms had problems with the air conditioning, so they could not give us those rooms, but instead they would give us “bigger and nicer” ones in another building until the next day when the issue would be fixed. We arrived around midnight and were very tired, so we said we wanted our rooms anyway. But they insisted that they weren’t okay, even though we said we had received a message that the rooms were ready. They said no.

We agreed to see the rooms they wanted to give us, and when we saw them, they were terrible: much smaller beds, a very unpleasant smell, like staff rooms. That made us think they judged us by appearance and assumed we would accept anything. We had asked for a room with two separate beds, but they gave us one with a single bed and a child’s bed – for two adults this is totally unfair. When I told the valet that those were not the rooms we had booked and paid for, he answered, “you are not lucky.” Really? With my money, I am “not lucky”? Is this what you call professionalism?

A whole argument started. They tried to lie to us, saying that all rooms in the hotel were the same and all the beds were identical, which was a lie. When we went to see the other rooms, they were much better. Then the valet told us to go back to reception. We had to walk again with our luggage at night, from one building to another, because they didn’t want to give us what we had booked.

At reception, the staff insisted again that the rooms could not be given to us because they were “broken” etc. We asked to see them anyway, to check with our own eyes. And when we entered the rooms, everything was perfect – the air conditioning was working fine, everything looked nice. They simply lied to us. We asked again for those rooms, but we never received them. By then it was already 2 a.m.

We ended up with other rooms, different even from the ones they had first shown us. The TV didn’t work, and whenever we went to reception with a problem, they rolled their eyes, clearly bothered that we were even asking. I told them the TV didn’t work and asked if someone could fix it during the day. He said, “I’ll come in 10 minutes.” I asked, “Can you come in 30? Because I am going to the store now.” He rolled his eyes like the technician was already at the door. Very rude. None of the receptionists we spoke to even knew how to say good morning.

About breakfast, there is almost no point to comment. You had to ask them directly if they could make you an omelette or something. Otherwise, they only had boiled eggs, some sausages that looked awful, spinach pastries, some salads, and 2-3 fruits (plums, pears, and apples). That was all. Honestly, a joke.

I would never return to this hotel and I would never recommend it to anyone. This was the worst experience we have ever had.