The City Hotel in Istanbul
✅ Spa facilities praised for Turkish bath and massage quality ✅ Some guests found rooms warm in winter with good heating and soft pillows ✅ Staff occasionally described as polite and helpful ✅ The location is appreciated for proximity to public transport and landmarks ✅ Fitness center access is free ❌ Multiple reports describe rooms and bathrooms as dirty with unpleasant odors and cigarette smoke ❌ Frequent complaints about outdated furnishings and broken facilities ❌ Guests noted poor breakfast quality and limited options ❌ Service levels criticized as unprofessional and unwelcoming by many reviewers ❌ Safety concerns raised due to the surrounding neighborhood and theft incidents ❌ Wi-Fi connectivity reported as unreliable or poor
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
Description
The City Hotel is a 4-star establishment built in 1984 and renovated in 2009, located in the European side of Istanbul. It features 116 rooms across an 8-story building, offering a wide selection of room types from Economy to Grand Suites, including family and single rooms. On-site facilities include one conference hall, a buffet restaurant, a bar, and an a la carte Turkish restaurant available for an additional fee. Guests can enjoy a spa center with paid access to a Turkish bath (hammam), sauna, and jacuzzi, alongside free access to the fitness center. Additional services include free Wi-Fi, car rental, laundry and dry cleaning, and a 24-hour front desk. Credit cards such as Visa and Euro/Mastercard are accepted. Check-in begins at 14:00 and check-out is by noon. The hotel allows pets but service animals are not permitted according to the policies.
Location
Situated about 1 km from Istanbul's historic center, The City Hotel offers convenient access to landmarks like the Column of Arcadius, just 420 meters away, and within easy reach of the Suleymaniye Mosque, Grand Bazaar, Hippodrome, and Blue Mosque. The hotel is 11 km from Istanbul Atatürk Airport and 60 km from Sabiha Gökçen Airport. Nearby dining options include Euro Cafe 144 meters away and another restaurant at 373 meters. The hotel is located in the Aksaray district, with the metro station a 7-minute walk, facilitating travel across the city.
Tips
- Expect basic rooms with some wear due to the building’s age despite the 2009 renovation.
- Bring your own toiletries since some guests reported missing soap and stained linens.
- Use the hotel’s spa for relaxation but be cautious about the neighborhood, especially at night.
- The free Wi-Fi can be unreliable, so plan accordingly if you need consistent internet access.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Halal Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
- Check in time: 13:30. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Kitchen
- Bottled water
- Free Wi-Fi
- Internet access
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- German
- Russian
- English
- Multi-language staff
- Arabic
- Turkish
- Tour assistance
- Library
- Bike rental
- Casino
- Nightclub
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Solarium
- Massage
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets Not Allowed
The distance to the sea is 660 meters
Hotel view
Video: Best Point Hotel Old City - So Good for the Price | İstanbul, Turkey🛏️
Map
Reviews
Very bad landscape and less attractive
The hotel is in terrible condition – outdated building, broken facilities, and unacceptable conditions. The bathroom was freezing cold, with icy water and a window that wouldn’t close, all while the room was just 8°C! There was a strong sewage smell and the breakfast was extremely poor. Not worth even one night.
I can begin with the elevators that do not fully close and demand a lengthy wait period. The corridors reeked of cigarette smoke.
Then we enter the room, which is fairly little and full of ancient furniture. It would be fine if it wasn't so filthy, and I had to disinfect it myself to make it livable. We couldn't use the air conditioner because it appeared to be a biohazard, and it was really hot outside when we visited Istanbul in mid-August. The fridge was so hot, and the TV was buzzing even when it was turned off. The bathroom ventilation did not function, and it was incredibly dirty. Also, the toilet broke in the last morning we stayed there.
I couldn't figure out the room temperature. When it was hot outside, the temperature was very pleasant inside the room; but, when it was cold outside at night, the temperature in the room rose as something was generating a lot of heat, and we couldn't figure out what was causing this. We also kept the windows open at all times.
We only went to breakfast once, but there wasn't much to select from, and the vegetables were terrible (that's all I dared to try).
The area where the hotel is located was very dirty and made us feel uneasy.
If the curtains were not closed at all times, people in other rooms could see us.
I haven't had much interaction with the personnel, but they were helpful.
The total experience was quite negative, and I couldn't express how badly I wanted to leave.
Very small rooms they sell a 3 person room that fit 1 person in reality , the mattresses are all very old and weared down , the room service is zero, there is no kettle/Boiler and the whole hotel has no lights inside and located in the worst area possible for many reasons. I can go on and on for hours , just don't go to it.
!!! I really hope people will read the review before getting accommodation here!!!
I will start describing from the moment I took a step into the room, the smell of cigarettes struck me and I noticed the windows were closed, showing me that the room was not airy after the last customers. Because of this, the cigarette smell was also imprinted in the sheets from the bed, being hard to sleep. The sheets also had holes in them. We asked at the reception to change the sheets, but they did not do it… (some of my friends did not have soap and when asking for it at the reception they said it was a store across the street… very unprofessional staff and services, considering the 4*)
Continuing, walking into the room I couldn’t not observe the dirt on the floor, looking like the carpet hasn't been vacuumed for weeks, at least. I wiped the table and the cabinets with wet napkins, which then turned black after using them… we tried to arrange our stuff at minimum.
AND if you think that it sounds bad until here, I didn’t get to describe the bathroom yet which was… at least to say dirty. The wc was dirty with…I hope it wasn’t p**p, the mirror was dirty, the towels smelled bad and had also holes in them, the shower hasn’t seen hygienization in months, at least.
In my opinion, the good positioning location and the ok food doesn’t justify the horrors of this hotel and the money, you could find better.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about The City Hotel
What types of rooms are available at The City Hotel?
The hotel offers a wide range of rooms including Economy, Standard, Comfort, Superior, Deluxe, Executive, Classic, Junior Suite, Suite, and various family and multiple occupancy rooms. Exact room types include Standard Double room with sea view, Superior Double room with river view, Deluxe Single room with balcony, among others.
Is there a spa at The City Hotel and what services does it include?
Yes, the hotel has a spa center with paid access to a Turkish bath (hammam), sauna, jacuzzi, and massage services.
Are pets allowed at The City Hotel?
Pets and service animals are not allowed at this property according to the hotel’s policies.
How far is The City Hotel from Istanbul Atatürk Airport?
The hotel is approximately 11 kilometers from Istanbul Atatürk Airport.
Does The City Hotel provide breakfast and is it included in the room rate?
Breakfast is served as a Halal buffet but additional fees apply and it is not included in the room rate.
Hotels you might also like
Hotel prices for: October - November 2026 calendar
The average hotel price this month is 63 USD The best time to book is October 2, with rates starting from 63 USD
















































































