Legacy Ottoman Hotel

A lovely hotel - super aesthetic, and you can tell it's full of culture.

We arrived around 2 am, tired as expected, and the receptionist was just wonderful. There was some confusion around the deposit and method of payment, but he was extra patient and accommodating. Just a shame that no one greeted us outside / helped with the bags, which we saw happen for some other guests (for us, the concierge just stood at the entrance watching us - not really the kind of welcome I'd expect for a 5 star hotel).

We asked for two room cards, one of which stopped working on the second day, but that was quickly fixed by reception. We also realized that one card worked better for turning the room 'on' than the other card. One would always 'disconnect' and turn the electricity off, so that took a bit of trial and error.

Calling reception wasn't always productive, unfortunately. Sometimes they didn't answer at all, so we had to go downstairs to them instead. The housekeeping line was a bit more useful.

We asked reception/housekeeping for an iron/ironing board and had to wait almost 45 minutes for it. We also asked for room service and we could tell the bedsheets weren't changed / bathroom wasn't cleaned. It wasn't really an issue for us, but for a 5 star hotel, I expected a little better room service.

We loved the breakfast. So many options and a great variety. Some of the waiters/waitresses didn't seem too happy to be there, which isn't great when you're going to have breakfast and see unhappy faces all around you. But, I came across the sous chef on more than one occasion and he was a delight. There was one waiter who was also lovely, and chatted to me about where I was from and how interested he was in the Spanish language.

Location of the hotel is great, within walking distance for several of Istanbul's 'hot spots'. Only 10 min walk from the ferry station, about 15 min walk to Hagia Sophia or the Grand Bazaar, and a bit further to get to the Blue Mosque. Galata Tower is also within walking distance if you enjoy a good walk. If not, there are plenty of tram/bus stations around. We stayed for 6 nights and never needed to use the tram/bus, though (walked around 15k-16k steps a day!).

due to the cancellation of my flight from Canada, I could not make the date for check in. I advised Trip.com the day before my arrival to the hotel that I needed to cancel my hotel reservation. The hotel refused to refund my prepayment and I did not use this hotel. Needless so write I was quite disappointed, I have stayed at that hotel many times, and it would have been a good practice to refund my payment.
As a result, I will not visit that hotel on my nest visit to Istanbul,

Good Location. Big rooms. Neat and Clean . Hair dryer was very old . For Desk staff very Humble and  helpful specially Mr Nadeem Haider good guy .

The hotel is stunning and the service is impeccable. The breakfast service was very impressive; the best I have ever experienced. My only complaint is that it was noisy from children running around and playing loudly in the public spaces late into the evening hours. I did not expect this from an establishment of such high caliber. The management did not seem very concerned when I brought it up. That being said, it is a magnificent and impressive hotel.

It is a very good hotel i liked it alot will book here again for sure

The rooms were comfortable and clean. Breakfast was excellent. The staff were friendly and helpful. The concierge Oskan was outstanding. We were having problems contacting Turkish Airlines to secure two wheelchairs at the departure time. Oskan called the airlines and took care of all our needs. He called the taxi for us and took the time to go outside with our suitcases and he talked to the taxi driver to make sure the driver was charging us the right amount to take us to the airport.
It was an excellent experience !!! If we come back to Istanbul we will stay here again.