Sur Pension and Hotel Istanbul in Istanbul

*** Honeymoon Hotel Disaster***
We booked the hotel for 9 nights for our honeymoon, solely for the location. What we found in the room were mold, mosquitoes, and bugs. We left the hotel for another one. We are still having a dispute with the hotel about the unfair charges. Worst customer service, worst hotel, and worst experience. Stay away from this hotel..

We had a reservation for 4 rooms - 2 quadruple, 1 for 5 people and 1 single. For 4 nights. First - we decided 2 of the rooms to extend our vacation and go 1 day in advance and made an additional reservation through Booking. She was canceled from the hotel on the day of arrival with the excuse that they could not check the credit card / and the reservation for the remaining 4 nights in all rooms was guaranteed with the same card and "managed" to withdraw money after that /. We arrived all 4 rooms in the evening for accommodation and it turned out that they do not have any rooms, nothing that our reservation was made 2 months ago, and also nothing that Booking still had rooms available, but at much higher prices. We would be accommodated in another hotel for 2 nights and then move back. Anyway, we agreed. We go to the other hotel, there they give us 4 rooms, only 3 double and 1 quadruple. There is no place to accommodate us all, there is no place to fall in the double needles, let alone put a bed. They were going to find us another room, but we had to pay for it. Do we have a choice?!? They send us to a third hotel, there the room is supposedly for 5 people, it is double again. Finally, we find a room in the fourth hotel, which can fit in somehow, crumpled and at 01.00 at night we successfully check in. After 2 days we moved together to the hotel where we had to be from the beginning. The rooms are not what we paid for at all, but at least we are not on the street! Conditions are miserable! Dirty, hair in the bathroom and the room, everything is falling apart, no blankets, they were washed, we have to wait until the evening for towels that they were not washed, the disgusting and disgusting breakfast ... The man from the single room moved him once more for last night. And all the time the behavior of the owner and staff was arrogant and impudent, without a gram of regret for what was happening !!! By no means do I recommend the hotel, even without money to offer it to you! Complete miserable !!!

Pathetic room cleanliness and staff are not bothered at all, no doors in the washroom, elevator isn’t working most of the time , compare the hotels by visiting before paying or confirming your stay. With a good faith I asked for airport drop off they asked how much was I charged from airport to the hotel , since I made the booing on Uber 1600TLira was charged they told will charge 1400TLira , upon taking other random tourists advice I was charged only 800TLira by booking a taxi from outside the hotel. Do read the reviews on TripAdvisor & google map before spending your hard earned money