Lucis Est in Pera in Istanbul

Don't go to this hotel, the owner is a very rude man. I rented it with a discount but they didn't let me stay in the room I rented. The hotel owner told me that I was staying at the hotel for free. And he was going to beat me. They gave me a small room. I accepted because I was scared. There is no sign on the hotel. The name is written on a small barge outside but it is a different name (Grand Pera). The room was very dirty. The bed was full of women's hair. The TV wouldn't turn on. There were no slippers. The shower head was broken. I couldn't reach the reception by phone. The elevator was broken. I had to go down to the first floor and then use the stairs. It was a terrible experience. I will never stay at this hotel again even if it was free.

After making a reservation through Agoda, I contacted the property owner to confirm if my reservation was visible in their system. They assured me that it was, so I assumed there would be no issues. However, when I arrived at the property on the reservation date, the receptionist informed me that my reservation was not in their system. Additionally, they stated that there were no vacant rooms available.

To resolve the situation, I tried calling the property owner again, but neither I nor the receptionist could reach them. Despite calling around 9-10 times, all attempts went unanswered.

The following day, I returned to the property and tried contacting the owner again, but they still did not answer or return any of our calls. That day, under heavy rain, we were left drenched and exhausted, forcing us to find alternative accommodation.

We reported the issue to Agoda and filed a complaint. Agoda attempted to contact the property owner for 72 hours but received no response. Eventually, we were refunded the full amount a week later.

Given the inconvenience we experienced and the complete lack of communication from the property, I absolutely do not recommend this place.

Luce Di Pera Boutique Hotel - Worst Hotel Experience (1/5)

I had the most disappointing and frustrating experience with Luce Di Pera Boutique Hotel, and I feel compelled to warn others. I booked a stay from December 27 to January 1 through Agoda, but when I arrived at the hotel, the manager, a man named "Ahmet," told me that there was no record of my booking. To make matters worse, three other guests — from Iran, Russia, and local residents from Turkey — showed up only to be told the exact same thing.

It became clear that this was no mistake. The hotel was trying to scam guests by refusing to honor online bookings made through platforms like Agoda, likely because they wanted to charge us a higher price directly. This practice is not only dishonest but also deeply damaging to the reputation of Turkish tourism. It's incredibly frustrating to travel all the way to your destination only to be told that your reservation doesn't exist, and it was a complete waste of time and money.

I strongly advise against staying at this hotel. This type of scam is not only unethical, but it also reflects poorly on Turkey's hospitality industry as a whole. Do yourself a favor and choose a different hotel that respects its customers and their bookings.

WORSE. HOTEL. IVE EVER BEEN TO. The owners have lied, there's mold in the DOOR HANDLE. Found a HAIR on my bed, the view is awful from the back, it's a construction site, and they only are nice to the Turkish people because they know how to get away from scams, WHILE THEY SCAM PEOPLE FROM OVERSEAS. Do not come here, my dad was tricked and got manipulated into thinking their good people. Me and my Sister were lucky enough to see that the hotel owner, and our TAXI DRIVER WHO RECOMMENDED US THE HOTEL, THE HOTEL OWNER GAVE HIM THE MONEY TO THE TAXI DRIVER!!!!!!!!!!! [Banging on table sfx] no wonder why we had to pay extra!! AND DO NOT BUY ANYTHING FROM THEIR MENU. they charged us 700 lira just because we drank orange juice, and 2 coffee's. THAT'S ALL. DO NOT COME HERE

Avoid Big scammers at this hotel which has nothing to do with the pictures. You pay the reservation and when you arrive they pretend a technical problem with the room and they suggest you to find another hotel without giving you the money back

Discouraged. The hotel is run by a woman who is a common scammer.
Upon arrival, we were given the keys to a different room than the one that was booked. (We had booked a room larger than the standard so-called deluxe room). When we said that it was not the room according to our reservation we were told that maybe it would be available the next day.
Instead, we got a room that was very dirty, not vacuumed, simply a mess.
And the bathroom was a fungal burrow.
In view of this, we canceled our stay at this hotel because the standard offered was not in accordance with our reservation. When we said that we resign, the owner removed our reservation from the bookings. It is good that my husband managed to send a complaint to booking.
Unfortunately, they don't want to give us our money back - more than a month now. The hotel was booked through booking, a complaint was filed, but the money was not returned to us. Beware of the scammer - the owner of the hotel.

Terrible experience!!!!! This hotel and the staff we encountered do not even deserve a one star. They cleared the funds through *********** more than 10 days before arrival. The rooms (one twin and one triple) were well below any hotel standard - initial first impression, the room smells of urine and the blackout curtains only covered half the window. The reception guy (? manager - Cagri came and he started showing frustration). Later on when it was hot, we called upon the night staff as we couldn’t find the remote for the AC. He was frustrated as well, spoke aggressively in Turkish, waving his hand and indicating that the guest is mad as the remote was in the other room (as if guest need to check around). He couldn’t even operate it and after a lengthy period of time, he pushed the fuse from behind a picture frame starting the AC. However, the AC was not able to be control by the remote. After one guest had shower, water flooded outside the shower and moreover the drain did not work leaving around 10cms of water where more people couldn’t shower. When the night staff was asked to call the manager due to the number of issues, he refused and stated that ‘the manager was sleeping’ (2300hrs) and to report to him next day at 1100hrs. Upon insisting, the night staff called ‘the manager’ (Cagri) who was again very rude and stated that guests leave the hotel because of the complaints and he does not care about the feedback like here. With a child and an OAP in the party, we had no option but to stay overnight. The breakfast was a pre pack cold plate, some sliced bread…and one Turkish tea per person; sitting at a cramped dinning table with a sunken (damaged) sofa. We had no option than to look for another hotel for our last and second night in Istanbul. When Cagri arrived in the morning and was shown the issues, he became so rude and appears to be swearing to the guests. He showed no understanding to the issues when shown nor about the lack of cleanliness of the place including the wardrobe, behind the bed, the AC. He again stated that he does not care about the review. Moreover, despite already received our money, he is still trying to say that we are yet to pay and to add our card details on *********** website. I wish I knew how to report this establishment within Istanbul but will definitely take this up with *********** when back in London…..Avoid!!!!

We booked a "Deluxe room" at this hotel based on the the official photographs and the customer reviews posted on a booking website. Both the official photos and most of the reviews totally misrepresent the quality of this hotel. I feel deceived. This was my worst hotel experience ever. The hotel is shabby, poorly maintained, neglected and in a very poor state of repair. This is not obvious from the published photos. Customer service was poor. We stayed in room 41 and I attach a number of photographs taken in that room. The photos speak for themselves. This is described as a “Deluxe” room. What a joke. More worrying, from a safety perspective, is that the stairway, which is the sole means of escape in the event of a fire, was used as a storage space. On at least two occasions (during a four night stay) we had to use the stairs because the lift was out of order. Oh yes, that too – the lift was a problem. Once we were in the lift when it stopped and the lights went out. When we had to use the stairs we had to clamber past a foldup bed, a shower door and various boxes of hotel supplies. Again, the photos say it all. Regarding service, one day, despite having placed the “please make up the room” notice on the door there was no service provided. When we enquired at reception in the evening, we were told that there were no housekeeping staff available at that time and we were then supplied with only two clean bath towels. Breakfast was served just inside the front door of the hotel, in front of the reception desk. The seating was shabby and worn out. The space was cramped and uncomfortable. Even more uncomfortable was having to experience arguments between hotel staff and angry customers in the narrow confines of the breakfast/reception area. This is a nine-bedroom hotel. A total of 116 reviews were posted on *********** during the month of September 2023. Some of these reviews were for stays of more than one night. This is a most extraordinarily high number of reviews on a single on-line reservation system for such a small property. I cannot and would not suggest that any individual review is fraudulent. However, when a hotel has reviews representing over 70% of all available room-nights, this ought to raise questions in an inquisitive mind. Reviews are so important for a customer making purchasing decisions. They ought to be trusted. I trusted them when I booked. I will need to be more discerning in future. Having our room (room 41) described as a “Deluxe room” in a “Fabulous” property is nothing short of deceit. Caveat emptor.

I was given room not the same with the room that i booked. I booked king bed with patio (ground floor), they put us in 3rd floor without even a balcony. I think they give our room to other guest.
We should be able to check in at 2 pm, but we only enter room at 2.30 pm and until 3 pm they didn't bring our luggages so I hauled the luggages my self (they forgot, i saw him playing on his handphone).
There were 2 other groups that came after us that they served first, i didn't know why, maybe because they turkish and white or they finished cleaned their rooms first.
I didn't change hotel because i didn't want to gave them the satisfaction of having my money and they could have an empty room they could rent.
There is no ac remote, tv remote battery was unreliable, toilet big flush not working, stain on the carpet, wifi unreliable.
The room is in acceptable size, shower hot water available, it is near the street. The hotel about 800 m to taksim square and 1.3 km from galata tower, still in walkable distance.

Would not recommend.
The location was great, but that's about it. They did not clean our room even after we asked them. We had to ask them for toilet paper and soap and new towels. We told them it was too hot in the room, but they did not offer to turn on the air conditioning and said there was nothing they could do. There was no trash bin in the room and we did not get one even after we asked. There were limited outlets in the room, so you had to choose between having the TV plugged in or the minifridge. The front desk staff had limited English, making it difficult to communicate effectively. Overall, our stay was lacking in good service and cleanliness.