Novis Hotel Cleopatra in Alanya

Went for a week with the family, absolutely disgusting behaviour from the staff, not helpful at all, it’ not a 3 star it’s probably a 1, I would never recommend this hotel to anyone

Before you decide to come here, I urge you to read other reviews (including mine).

I've stayed at hundreds of hotels before (including a lot of cheap, run down ones), and this is the first time I'm compelled to write a review so that you're not also scammed, which is what happened from the get go.

My girlfriend and I booked a double room in person after talking with the owner, who seemed friendly enough.

He charged my credit card, then as we were about to head up into the room, he said "no, your girlfriend cannot come."

I asked why, and he said "there needs to be an additional charge for another person."

I was confused. My girlfriend was clearly with me and we booked a "double room" rather than a "single room", and he said that doesn't mean it's for two people, and then proceeded to tell us we would have to pay more or we couldn't come up. He began to haggle with us on the price.

They also charged us for non-existent wifi, which we assured was "super fast," that never worked. When mentioned, the owner made it seem like he had to enable it in the room so it would "appear" on my wifi settings.

The beds were uncomfortable and the AC went off frequently in the middle of the night.

If I were a woman or traveling alone, I would not felt safe at all. There was yelling/screaming in the hallway at 3am at night and no additional top locks on the doors, nor are there any peep holes above the door.

The last straw came when we ordered food to the hotel. The owner said we were not allowed to bring any food, even water, into the hotel and would check our bags and cancel any delivery orders that he saw there. Not once was this mentioned at any point in time. I've probably stayed in 100 or more hotels in my life, and I have never a hotel ban outside food, EVEN WATER.

I'm not sure how this hotel is still in business. I suspect it's a constantly refreshing pool of new tourists with no repeat customers, and there isn't enough warning about this hotel. But I urge you to check out the other Google reviews on this hotel and you'll see complaints of the exact same nature. Any good reviews left look like they are probably fake.

The experience was so bad that I left the hotel 3 days early despite having paid upfront for 8 days.