Tui Blue Xanthe Resort & Spa in Side

I am writing to express my disappointment following our recent stay at your hotel, which we booked based on TUI’s strong recommendation and the excellent online reviews. Unfortunately, our experience fell far below the standard we expected from a five-star property. Room Quality & Comfort Our room was extremely small, and we were disturbed daily by noise from the neighbouring room, including their television and even their doorbell. The mattress and pillows were very uncomfortable and overly hard, which affected our sleep throughout the stay. When we raised these issues with reception, we were simply told to speak to Guest Relations, and the attitude felt dismissive rather than helpful. Closed Facilities & Misleading Information One of the major reasons we chose this resort was the facilities advertised by TUI—particularly the beach bar and waterslides. However, the beach bar was closed for at least four out of our seven nights. We were told this was due to “weather,” despite the rain only occurring early in the mornings. Other staff later told us it was due to staffing issues, which is misleading given that TUI clearly states on their website that the beach bar operates all year round. The waterslide was also closed for four days, again with “weather” given as the reason. Yet the conditions were perfectly suitable during the posted opening times. I repeatedly had to ask staff to open it. If facilities wind down toward the end of the season, this should be clearly stated by TUI. The TUI Rep offered no meaningful support and repeatedly told us we “should have read the small print,” even though the information on the app and website states these facilities operate year-round. This was both unhelpful and incorrect. Entertainment & Activities The entertainment was extremely poor. Evening activities consisted of paid bingo (€3) and a DJ. During the day, the only organised activity was one hour of darts. There was very little to do overall, which added to our disappointment. Food & Drink Outlets Another issue was the limited food options. Outside the main restaurant, the only alternative was the coffee shop, which offered mainly fancy cakes that were not to our taste. The gőzleme station was also closed on four of the seven days, again with “weather” given as the excuse even when the weather was perfectly fine. We also attempted to order items to our room through the TUI BLUE app, only to be told by reception that the app does not actually work for room service, which was never stated. Birthday/Anniversary Request Before our arrival, I arranged for something special in our room for my wife’s birthday and our anniversary. Although the restaurant table was decorated beautifully, the room had nothing at all. We were disappointed, especially after seeing other guests receive lovely room decorations for similar occasions. General Impression The indoor pool was excellent and never overcrowded, and we want to acknowledge the few staff members who wen